1
Q
What does PIDD stand for?
A
Passenger information during disruption
Conductors are required to:
give out timely information
provide regular updates
be customer friendly
2
Q
What principle should you use when delayed for making announcements?
A
2,4,6,8
3
Q
What does the 2,4,6,8 principal mean for making announcements?
A
After two minutes of waiting you should give an announcement. Then after a further 4 minutes, then a further 6 minutes and then a further 8 minutes. This is to keep passengers informed.
4
Q
How do we report delays to Northern?
A
Via the delay app.
5
Q
You must report a delay if it’s over how long?
A
2 minutes
