API Basics & App Builder

Question 1

What is an API?

Answer 1

Application Programming Interfaces (APIs) are a technology that allows applications to talk to one another.
An API is equivalent to a user interface for applications, data, or devices, except it’s designed for software instead of humans.

Question 2

What are the benefits of using APIs?

Answer 2

• Outsourcing: to outsource key data and functionality through a predictable standard interface.
• Increased Mobility: upgrading software, migrating to a new service, or expanding your data center footprint.
• Abstraction: a way of hiding the working details of another system. (your software just needs to know how to connect to the other system, not how the other system works)
• Increased Developer Productivity: APIs can minimize application development time

Question 3

What is the term when a developer takes an existing code base and uses it to refer to the API?

Answer 3

“calling” an API

Question 4

Why are HTTP Protocols used?

Answer 4

To Call an API

Question 5

What are HTTP or hypertext transfer protocols?

Answer 5

Standardized languages for communicating with an API.

(Otherwise known as the World Wide Web)

Question 6

What is the special set (4) of HTTP commands called verbs?

Answer 6

1. POST: Submit requested data to a server for processing
2. GET: Retrieve requested data from a server
3. PUT: Update and replace existing data with new data being sent in the request
4. DELETE: Remove the requested data from the server

Question 7

What is the correct syntax to retrieve data from a server?

1. GET https://www.fitbit.com/1/user/[user-id]/activities/date/[date].json
2. API://get.fitbit.com/1/user/[user-id]/activities/date/[date].json
3. GET https://api.fitbit.com/1/user/[user-id]/activities/date/[date].json
4. GET API https://fitbit.com/1/user/[user-id]/activities/date/[date].json

Answer 7

1. **GET** _https://api._fitbit.com/1/user/[user-id]/activities/date/[date].json

Notice that instead of the “www” you’re familiar with, FitBit uses “api”

Question 8

In which communication standard does the API respond to an HTML call?

Answer 8

JSON (JavaScript Object Notation)

Question 9

What is an exemple of integration tools to help non-programmers to work with these outputs (languages)?

Answer 9

MuleSoft Composer (by Salesforce)

Question 10

What are composite applications sometimes called “mashups”

Answer 10

An application can make calls to multiple APIs and API providers

Question 11

What are two relatively new API-like technologies trying to take over Web API?

Answer 11

• GraphQL from Facebook
• gRPC from Google

Question 12

What is a streaming API?

Answer 12

Using HTTP/2, gRPC can turn an API into a streaming API that feeds its data to the consuming application as soon as that data becomes available.

Question 13

What is Lightning App Builder?

Answer 13

• Build custom user interfaces,
• Create a new App Page, SF lightning or SF Mobile App
• Customize the lightning experience Home page and Record page
• No-Code / drag-and-drop interface of Lightning App Builder to create apps

Question 14

Lightning App Builder can be used to build…

Answer 14

• Singel-page App
• Dashboard-style app
• Point Apps: to perform a specific task, such as employee expense
• Custom Records pages: for Salesforce object based on the end-user needs
• Custom Home page

Question 15

How do you access the Lightning App Builder?

Answer 15

Setup/Lightning App Builder

Question 16

In the Lightning App Builder, What doesn’t “Quick Actions” allow to do?

Answer 16

Quick actions allow users to quickly create and modify records.

(Ex.: Log a Call, New Case, New Lead, and New Task…)

Question 17

Once you created a New App, How do you show the “Tab” in your system and add it to the Salesforce mobile app navigation?

Answer 17

Activate the app, which automatically creates the tab and adds them to the Salesforce mobile app navigation.

Question 18

What do you need to do before building a custom “Service Console app”

Answer 18

Enabling Knowledge

Question 19

Where can you building a custom “Service Console app”

Answer 19

Setup/App Manager/New Lightning App

Question 20

Where should you go to create a custom page layout for the Lightning app “Service Console” you created?

Answer 20

In the setup/Lightning App Builder

Question 21

Omni-channel support allows support users to use a connected softphone and webchat. What should an Admin setup to allow the support supervisors to track their agents, their pending cases and work.

Answer 21

1. Setup/ Supervisor Settings
2. Enable all four options under the Conversation Monitoring section: Conversation monitoring, Agent sneak peek, Customer sneak peek, Whisper messaging
3. Add the Nav Item “ Omni Supervisor” to the objects dropdown in your new Service Console app.

Question 22

User interface Settings

Answer 22

To Control the user’s working experience And controls the ability of the users to personalize the navigation bar

Question 23

App Manager

Manage app for lightning experience

Answer 23

• Customize app name, logo, primary color, and description
• Define navigation style
• Define visibility of the app (Mobile, desktop or both)
• Define default items in the nav bar, and if users can personalize nav items
• Add navigation and utility items: Recent items, notes, dialer
• Expose the app the specific users profiles by managing profile assignment

Question 24

In-App Guidance

Answer 24

• Allows admin to add Prompts and walkthroughs in a lightning app to onboard and train users, highlight changes or make announcement.
• Target audience can be specified
• Configure where on the screen and for how long the content will appear

Question 25

**In-App Guidance: prompts** **The Floating Prompt**

Answer 25

* Short message, image or action button * Used to enhance feature discovery * Can be place at 9 different locations

Question 26

**In-App Guidance: prompts** **The Targeted Prompt**

Answer 26

* Used to connect a Prompt to a specific page element * Is not limited 9 locations

Question 27

**In-App Guidance: prompts** **The Docked Prompt**

Answer 27

* Embed a video, an image or step-by step instructions. * The user cam minimize//maximize or keep the docked Prompt open while navigating the app

Question 28

**In-App Guidance: prompts** **The Walkthroughs**

Answer 28

* Compile a series of floating, targeted or docked prompts accross multiple pages to provide a guided experience to the users. Ex.: Exploring the Home page step by step