Application Portfolio Management (APM) is a framework for managing ___________
enterprise business applications and software-based services
APM provides these features (2)?
- inventory management of a company’s software applications
* metrics to illustrate the business benefits of each application.
An APM system uses indicators and a scoring profile for generating reports about the value of each application and the health of the IT infrastructure as a whole, example of metrics are (4)?
- an application’s age
- how often it’s used
- the cost it takes to maintain it
- interrelationships with other applications
APM uses the _______ (3) to deliver a complete picture of your application portfolio?
- CMDB
- Discovery process
- Cost modeling
What is a good example of starting point for Service Mapping (top-down mapping)?
User entry point (url or domain name)
How do you define a Technology in ServiceNow?
A specific software or hardware model deployed to create a business application
What feature does APM use to automate the inventory of technologies and manage their vendors and lifecycles?
SAM Software and Normalization
