What is a rating scale?
Is assigned a numerical value (1-5) on a list of criteria on an appraisal
What is global rating?
Adding all of the points in the rate scale
What is recruitment?
finding staff - staff referral is best way to advertise open jobs
What are elements of common rating error?
1) error of central tendency 2) halo effect 3) leniency
What does error of central tendency mean?
rating everyone as average or in the center
What is the halo effect?
judging someone on just one trait - Always late or never smiles without regard for actual performance
What is leniency error?
rating someone whose performance is substandard as acceptable to avoid confrontation