Assessment

Question 1

Engaging the client

Answer 1

Examine clients strengths and direction
Identify barriers of building rapport 
-belief about seeking treatment
-is treatment voluntary or court-ordered
-cultural issues
Remove barriers to rapport and increase motivation
-engage in warm-up period
-facilitate expression of feelings
-refame
-stress benefits and incentives
-foster hope
Develop rapport
-focus on immediate concerns
-focus on emotional states
-relate genuinely
-respond empathetically

Question 2

Attending

Answer 2

maintaining attentiveness

Question 3

Paraphrasing

Answer 3

social worker expresses the idea of what client has said

Question 4

Reflection-affective component

Answer 4

Clarify and show the client what her/his feeling are at the moment. Further expression is encouraged

Question 5

Other communication techniques

Answer 5

Clarification
Leading
Summarization
Support
Confrontation
Interpretation
Information
Instruction

Question 6

Barriers to communication with clients

Answer 6

facial expressions
posture
voice
physical proximity
moralizing/sermonizing
premature advice giving
persuasion
judging
criticizing
inappropriate interpretation
sympathizing
sarcasm
threats
inappropriate use of questions
excessive interruption
dominating the interaction 
fostering social interaction
passivity
parroting and using cliches' 
dwelling on remote past
inappropriate self disclosure