Auc 343 Language Interpretive Services

Question 0

The department has implemented a link with language line services to provide immediate over the phone services for more than 150 languages , 24 hours a day 7 days a week , this service can be accessed from ?

Answer 0

1. department telephone within firehouses or ems stations
2. Telephone located within a civilian residence or business
3. Battalion/ division cell phone

For emergencies and routine services to public

Question 1

Language identification cards have been issued to all units to be carried on the apparatus . When interacting with a civilian ,if a member encounters a language barrier the member shall

Answer 1

1. Use the language ID card to help ID the language . The card lists the languages most frequently encountered in NYC
2. Show the civilian the language list
3. A language line representative will be able to,assist in pinpointing the language if not possible to ID the specific language spoken by civilian
   4.

Question 2

When contacting the language line provide the representative with the following ?

Answer 2

1. FDNY operations client ID NUMBER (502991)
2. Personal code ..FDNY UNIT ID (ladder 50=7050)
3. ID of language requiring interpretation

Question 3

Language line interposition services should be documented where ?

Answer 3

On PCR or fire report