AWS Cloud Practioner > AWS Support > Flashcards

AWS Support Flashcards

(11 cards)

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1
Q

Basic

A
  • $0/month
  • 7 Trusted Advisor free checks
  • AWS Health Dashboard
    -Access to customer service and documentation
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2
Q

Developer

A
  • $29/month
  • Trusted Advisor free checks
  • AWS Health dashboard
  • Access to customer service and documentation
  • Email only support by Cloud Support Associates during business hours
  • Unlimited cases
  • Receive general guidance within 12-24 hours depending on severity
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3
Q

Business

A
  • $100/month
  • Full set of Trusted Advisor checks
  • AWS Health Dashboard
  • Access to customer service and documentation
  • Receive contextual guidance within 1 to 24 hours depending on severity
  • Unlimited cases
  • 24/7 access to phone, web, or chat support team
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4
Q

Enterprise On-Ramp

A
  • $5500/month
  • Receive contextual guidance within 30 minutes to 24 hours depending on severity
  • 24/7 access to phone, web, or chat support team
  • Unlimited cases
  • Limited consultative review and guidance
  • Proactive guidance from a pool of Technical Account Managers
  • Concierge access to billing issues
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5
Q

Enterprise

A
  • $15000/month
  • Receive contextual guidance within 30 minutes to 24 hours depending on severity
  • 24/7 access to phone, web, or chat support team
  • Unlimited consultative review and guidance
  • Proactive guidance from ** a designated** Technical Account Managers
  • Proactive support in managing billing
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6
Q

AWS IQ

A

Find AWS certified freelancers and consultants

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7
Q

AWS Managed Services

A

Pre-configured security and operations management

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8
Q

AWS Professional Services

A

A team of AWS experts

  • help customers migrate to the cloud
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9
Q

AWS Activate

A

Provides support and exclusive offers for startups

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10
Q

APN Consulting Partners

A

Professional service firms that help customers of all sizes design, architect, build, migrate and manage their workloads and applications on AWS

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11
Q

AWS Partner Network (APN)

A

Global community that uses AWS technologies, programs, expertise and tools to build solutions and services for customers

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