AWS Trusted Advisor

Question 1

What is AWS Trusted Advisor?

Answer 1

Online tool that inspects AWS environment & provides real-time guidance in accordance w/ AWS best practices.

Question 2

What are the AWS Support Plans?

Answer 2

• Basic
• Developer
• Business
• Enterprise On-Ramp
• Enterprise

Question 3

What features are in Basic AWS Support Plan?

Answer 3

• Free for AWS Customers
• Access to whitepapers, documentation, & support communities.
• Contact AWS for billing questions & service limit increases.
• Limited selection access to AWS Trusted Advisor checks.
• Access to AWS Personal Health Dashboard

Question 4

What features are in Developer AWS Support Plan?

Answer 4

• Client-side diagnostic tools
• Building block architecture support
• Guidance for how to use AWS offerings, features, & services together.
• Doesn’t include AWS Trusted Advisor.

Question 5

What features are in Business AWS Support Plan?

Answer 5

• Use-case guidance to identify AWS offerings, features, & services that can best support your specific needs.
• All AWS Trusted Advisor checks.
• 3rd Party Software limited support such as OS & application stack components.

Question 6

What features are in the Enterprise On-Ramp Support?

Answer 6

• Technical Account Managers for guidance & access to programs & AWS experts.
• Cost Optimization workshop (1 per year)
• Concierge Support team for billing & account assistance.
• Trusted Advisor & Health API/Dashboard.
• Consultative review & architecture guidance (1 per year)
• Infrastructure Event Management Support (1 per year)
• Support automation workflows.
• 30 minutes or less response time for business-critical issues.

Question 7

What features are in the Enterprise Support?

Answer 7

• Technical Account Manager (TAM)
• Concierge Support team for billing & account assistance
• All AWS Trusted Advisor checks.
• Operations Reviews & tools to monitor health.
• Training & Game days
• Trusted Advisor & Health API/Dashboard
• Full access to proactive services
• Consultative review & architecture guidance
• Infrastructure Event Management support
• Cost Optimization & tools
• Support automation workflows
• 15 minutes or less response time for business-critical issues.