Billing

Question 1

Statement date

Answer 1

Generated for a customer to view 14 days before every payment due date

Question 2

Billing in advance

Answer 2

Pro rata
- charge for the month going forward
- certain charge (e.g. call charges) will be charged in arrears

Question 3

EFT

Answer 3

electronic funds transfer
- the date sky notify the bank of how much money is due
- the bill can’t be amended after this date:
1. Credit/Debit card= 24hrs
2. Direct debit= 5 days (or 9 days for 1st bill)
-EFT notice period include bank holidays & weekends

Question 4

PDD

Answer 4

Payment Due Date
- set by the date of service activation/installation
- change be changed at customer’s request once a month
- date can be between 1st and 28th

Question 5

Taking payments

Answer 5

Customers may make a full or partial payment
- this is deducted from the overall billing amount and any remainder as normal on the customer’s due date

Question 6

Amending a PDD

Answer 6

• the impact of changing the PDD depends on how close it is to the next bill
• choosing to pay later in the month will make the next bill larger

Question 7

Change in PDD more than 14 days before

Answer 7

• the change will take effect on the next bill/ amount will be affected

Question 8

PDD change 14 days or less before

Answer 8

• change won’t take effect until after next bill
• pop up message will appear to warn the request is in the 14 day window

Question 9

Changing payment method

Answer 9

Credit card-> credit card: 24 hrs
Direct debit-> credit card: 5 days

Question 10

3 day off set

Answer 10

Install 29th- 26th payment
30th- 27th
31st- 28th

Question 11

Unblocking accounts

Answer 11

TV: 4hrs
Phone & BB: 24hrs

Question 12

Self service options

Answer 12

• my sky app
• tv app
• my sky help