BKT Test Flashcards

(76 cards)

1
Q

Which leadership style involves making decisions without consulting team members?

A

Autocratic (authoritarian) leadership.

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2
Q

What is the difference between transactional and transformational leadership?

A

Transactional leadership focuses on exchanges — rewards for performance. Transformational leadership inspires followers through vision, motivation, and personal development.

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3
Q

A manager who leads by example and inspires others through vision is demonstrating what type of leadership?

A

Transformational leadership.

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4
Q

What does “principled leadership” mean in a business context?

A

Leading with consistent ethical values and integrity, making decisions based on moral principles rather than purely self-interest or profit.

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5
Q

Which ethical framework focuses on the greatest good for the greatest number of people?

A

Utilitarianism.

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6
Q

What is the difference between ethics and the law?

A

Ethics refers to moral principles of right and wrong, while law refers to enforceable rules set by government. Something can be legal but unethical, or ethical but illegal.

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7
Q

A company’s written statement of its core values and expected employee behavior is called what?

A

A code of ethics (or code of conduct).

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8
Q

What is a “conflict of interest,” and why is it an ethical concern?

A

A conflict of interest occurs when a personal interest interferes with professional duties, potentially biasing decision-making in ways that harm the organization or stakeholders.

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9
Q

What are the four components of Carroll’s CSR pyramid?

A

Economic, Legal, Ethical, and Philanthropic responsibilities — in that order from base to top.

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10
Q

A leader who adjusts their style based on the readiness/skill level of the follower is using what model?

A

Situational Leadership (Hersey & Blanchard).

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11
Q

What is whistleblowing, and what protections exist for whistleblowers?

A

Whistleblowing is reporting unethical or illegal activity within an organization. Protections include the Whistleblower Protection Act and provisions under Sarbanes-Oxley that protect employees from retaliation.

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12
Q

What is the difference between ethical relativism and ethical universalism?

A

Ethical relativism holds that morality varies by culture or individual. Ethical universalism holds that certain moral principles apply to all people regardless of culture.

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13
Q

Which leadership theory focuses on the exchange relationship between leader and follower?

A

Transactional leadership theory.

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14
Q

What role does organizational culture play in shaping ethical behavior?

A

Culture sets the tone for acceptable behavior — a strong ethical culture encourages employees to act with integrity, while a toxic culture can normalize unethical behavior.

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15
Q

A company that prioritizes shareholder value above all else is following whose theory?

A

Milton Friedman’s shareholder theory.

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16
Q

What is a stakeholder, and how does stakeholder theory differ from shareholder theory?

A

A stakeholder is anyone affected by a company’s actions (employees, customers, community, etc.). Stakeholder theory says companies are responsible to all stakeholders, not just shareholders.

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17
Q

What is groupthink, and how can it lead to unethical decision-making?

A

Groupthink occurs when the desire for group harmony overrides realistic appraisal of alternatives, leading to poor or unethical decisions going unchallenged.

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18
Q

Servant leadership is best described by which principle?

A

The leader’s primary role is to serve the needs of their followers and help them grow, rather than exerting power over them.

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19
Q

What is the significance of the Sarbanes-Oxley Act?

A

Passed in 2002 after Enron and WorldCom scandals, it established stricter financial reporting requirements and accountability standards for public companies to prevent corporate fraud.

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20
Q

How does diversity and inclusion contribute to better organizational decision-making?

A

Diverse teams bring varied perspectives and experiences, reducing groupthink and leading to more creative, well-rounded decisions.

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21
Q

What is the difference between leadership and management?

A

Management focuses on planning, organizing, and controlling processes. Leadership focuses on inspiring, motivating, and guiding people toward a vision.

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22
Q

Ethical decision-making frameworks typically involve which key steps?

A

Identifying the ethical issue, identifying stakeholders affected, evaluating options using ethical principles, making a decision, and reflecting on the outcome.

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23
Q

What is “greenwashing,” and why is it considered an ethical violation?

A

Greenwashing is when a company falsely markets itself as environmentally friendly to boost its image without making meaningful changes — it deceives consumers and stakeholders.

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24
Q

A CEO who publicly commits to environmental and social goals beyond profit is demonstrating what concept?

A

Corporate Social Responsibility (CSR).

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25
What is the difference between incremental and disruptive innovation?
Incremental innovation involves small, gradual improvements to existing products or processes. Disruptive innovation introduces something entirely new that fundamentally changes or displaces an existing market.
26
What is a "first mover advantage," and what are its risks?
First mover advantage is the competitive benefit gained by being the first to enter a market. Risks include high R&D costs, market uncertainty, and the possibility that competitors learn from your mistakes and enter more efficiently.
27
What does the term "entrepreneurship" mean in a business context?
The process of identifying opportunities, taking risks, and organizing resources to create a new business or bring a new product/service to market.
28
What is a business model, and why is innovation in business models important?
A business model describes how a company creates, delivers, and captures value. Innovating the business model can create competitive advantages even without changing the product itself.
29
What is the difference between invention and innovation?
Invention is the creation of something new. Innovation is taking that invention and successfully bringing it to market or applying it to create value.
30
What is "open innovation?"
A strategy where companies use both internal and external ideas and paths to market, collaborating with outside partners, startups, or customers to drive innovation rather than relying solely on internal R&D.
31
What are the stages of the product life cycle?
Introduction, Growth, Maturity, and Decline.
32
What is a SWOT analysis and how does it relate to innovation strategy?
SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. It helps companies identify where innovation is needed and where they have the internal capabilities to pursue it.
33
What is "design thinking" and how is it used in innovation?
Design thinking is a human-centered approach to problem solving that involves empathizing with users, defining problems, ideating solutions, prototyping, and testing — commonly used to drive product and service innovation.
34
What is the "innovator's dilemma?"
The concept introduced by Clayton Christensen describing how successful companies can fail by continuing to focus on existing customers and products, causing them to miss disruptive innovations that eventually overtake them.
35
What is a startup's "minimum viable product" (MVP)?
An MVP is a version of a product with just enough features to satisfy early customers and gather feedback for future development, minimizing risk and cost during the innovation process.
36
How does organizational culture influence a company's ability to innovate?
A culture that encourages risk-taking, experimentation, and learning from failure fosters innovation. A rigid, risk-averse culture tends to suppress it.
37
What is the difference between sustaining and disruptive innovation according to Christensen?
Sustaining innovation improves existing products for current customers. Disruptive innovation targets overlooked segments with simpler, cheaper solutions that eventually displace established products.
38
What is "intrapreneurship?"
Intrapreneurship is the practice of encouraging employees within an established company to act like entrepreneurs — developing new ideas, products, or processes from within the organization.
39
What are the 4 P's of marketing?
Product, Price, Place, and Promotion — the traditional marketing mix used to bring a product or service to market.
40
What is the difference between a marketing strategy and a marketing tactic?
A strategy is the overall plan to achieve a marketing goal (e.g., target a new demographic). A tactic is the specific action taken to execute that strategy (e.g., run a social media ad campaign).
41
What is market segmentation, and why is it important?
Market segmentation is dividing a broad target market into smaller groups with similar needs or characteristics. It allows companies to tailor their marketing efforts more effectively to specific audiences.
42
What is the difference between B2B and B2C marketing?
B2B (business-to-business) marketing targets other companies as customers. B2C (business-to-consumer) marketing targets individual consumers. B2B typically involves longer sales cycles and more rational decision-making.
43
What is a value proposition?
A clear statement that explains how a product solves a customer's problem, what benefits it delivers, and why a customer should choose it over the competition.
44
What is the difference between a product's features and its benefits?
Features are the characteristics of a product (what it has). Benefits are what those features do for the customer (why it matters to them). Effective marketing focuses on benefits.
45
What is brand equity, and why does it matter?
Brand equity is the value a brand adds to a product beyond its functional characteristics. High brand equity means customers are willing to pay more and remain loyal based on brand reputation alone.
46
What is the concept of price elasticity of demand in a marketing context?
Price elasticity measures how sensitive consumer demand is to a change in price. If demand drops significantly when price rises, it is elastic. If demand stays relatively stable, it is inelastic.
47
What is a "penetration pricing" strategy?
Setting a low initial price to quickly gain market share, then gradually raising the price once a customer base is established.
48
What is the difference between push and pull marketing strategies?
Push marketing involves pushing products toward consumers through promotions and advertising. Pull marketing focuses on creating demand so consumers seek out the product themselves.
49
What is the role of the "place" element in the marketing mix?
Place refers to how and where a product is distributed and made available to customers — including channels, logistics, and retail presence.
50
What is a product's "positioning," and how is it determined?
Positioning is how a company wants its product to be perceived in the minds of consumers relative to competitors. It is determined by identifying the target market, key benefits, and competitive differentiation.
51
What are some key forces that drive market disruption and change?
Technological advancements, shifting consumer preferences, demographic changes, globalization, and new competitive entrants can all disrupt existing markets.
52
What is the difference between market penetration and market development as growth strategies?
Market penetration focuses on selling more of an existing product in an existing market. Market development involves entering new markets with existing products.
53
GAAP
Generally Accepted Accounting Principles. It provides a standardized framework for financial reporting, ensuring consistency and comparability across companies.
54
the three main financial statements
The Income Statement (revenues and expenses over a period), the Balance Sheet (assets, liabilities, and equity at a point in time), and the Cash Flow Statement (cash inflows and outflows over a period).
55
the accounting equation
Assets = Liabilities + Owner's Equity. This equation must always remain balanced.
56
the difference between cash basis and accrual basis accounting
Cash basis records revenue and expenses when cash is actually received or paid. Accrual basis records them when they are earned or incurred, regardless of when cash changes hands. GAAP requires accrual accounting.
57
the difference between an asset and a liability
An asset is something a company owns that has economic value. A liability is an obligation or debt the company owes to others.
58
depreciation
Depreciation is the process of allocating the cost of a tangible asset over its useful life. It reflects the gradual consumption of the asset's value and reduces taxable income.
59
the difference between gross profit and net profit
Gross profit is revenue minus the cost of goods sold (COGS). Net profit is what remains after all expenses, including operating costs, interest, and taxes, are subtracted from revenue.
60
accounts receivable
Money owed to the company by customers for goods or services already delivered but not yet paid for. It is listed as a current asset.
61
the difference between a debit and a credit in accounting
Debits increase asset and expense accounts, while decreasing liability and equity accounts. Credits do the opposite. Every transaction must have equal debits and credits.
62
an audit
An audit is an independent examination of a company's financial statements to verify their accuracy and compliance with GAAP. It provides credibility to financial reporting for investors and stakeholders.
63
the matching principle in accounting
Expenses should be recorded in the same period as the revenues they helped generate, ensuring accurate measurement of profitability.
64
the difference between accounts payable and accounts receivable
Accounts payable is money the company owes to suppliers (a liability). Accounts receivable is money owed to the company by customers (an asset).
65
What is the primary difference between managerial and financial accounting?
Financial accounting is focused on reporting financial information to external stakeholders (investors, regulators). Managerial accounting is focused on providing internal information to managers for decision-making, planning, and control.
66
What is a budget, and why is it important in managerial accounting?
A budget is a financial plan that estimates revenues and expenses over a future period. It helps managers allocate resources, set goals, and measure performance against expectations.
67
What is the difference between fixed and variable costs?
Fixed costs remain constant regardless of production volume (e.g., rent). Variable costs change in direct proportion to production volume (e.g., raw materials).
68
What is a break-even point, and how is it calculated?
The break-even point is where total revenues equal total costs — no profit or loss. It is calculated by dividing fixed costs by the contribution margin per unit (Price - Variable Cost per unit).
69
What is contribution margin, and why is it useful?
Contribution margin is revenue minus variable costs. It represents how much each unit sold contributes to covering fixed costs and generating profit. It helps managers make pricing and production decisions.
70
What is cost-volume-profit (CVP) analysis?
A tool used to understand the relationship between costs, sales volume, and profit. It helps managers determine how changes in price, costs, or volume affect profitability.
71
What is the difference between direct and indirect costs?
Direct costs can be traced directly to a specific product or service (e.g., raw materials). Indirect costs cannot be easily traced to a single product and are shared across multiple products (e.g., factory overhead).
72
What is activity-based costing (ABC), and how does it differ from traditional costing?
ABC assigns overhead costs to products based on the specific activities that drive those costs, rather than using a single overhead rate. It provides more accurate cost information for complex operations.
73
What is a variance in managerial accounting?
A variance is the difference between a budgeted or standard amount and the actual amount. Favorable variances mean actual costs were lower than expected; unfavorable variances mean they were higher.
74
What is a capital budgeting decision, and what tools are used to evaluate them?
Capital budgeting involves evaluating long-term investment decisions such as purchasing equipment or expanding facilities. Common tools include Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period.
75
What is the difference between absorption costing and variable costing?
Absorption costing includes both fixed and variable manufacturing costs in the product cost. Variable costing only includes variable manufacturing costs, treating fixed overhead as a period expense.
76
What is a responsibility center, and what are the main types?
A responsibility center is a unit within a company where a manager is held accountable for specific financial outcomes. The main types are cost centers (control costs), revenue centers (generate revenue), profit centers (control both), and investment centers (responsible for return on investment).