BPM Week 1

Question 1

BPM =

Answer 1

OM + BIS

Question 2

Value Added

Answer 2

Process that leads to final product. Changes inputs to outputs

Question 3

Non Value Added Process

Answer 3

Could be removed from the process without changing outcome. Ex: waiting in line

Question 4

Inputs

Answer 4

Things put into the process Ex: money, time, labor

Question 5

Output

Answer 5

Final outcome of process

Question 6

Process Steps

Answer 6

Physical steps in a process. sequence of actions and exchanges of resources.

Question 7

BIS

Answer 7

Information flows. Business functions and processes that constantly exchange info

Question 8

Processes can be improved by:

Answer 8

lower cost, better product quality, best customer value, increased product innovation.

Question 9

OM

Answer 9

process control and improvement

Question 10

Pre Industrial

Answer 10

agriculture, mining, simple tools

Question 11

Industrial

Answer 11

goods production, machine tending, quantity of goods

Question 12

Post Industrial

Answer 12

among persons, services, information, quality of life

Question 13

what % in 1800 of US workforce in agriculture?

Answer 13

80%

Question 14

What % in 1950 of US workforce in goods production/factories?

Answer 14

37.5%

Question 15

1950-now % in services?

Answer 15

50-80%

Question 16

Productivity definition

Answer 16

how much you can get done in a certain amount of time. output divided by input. always has units of measurement.

Question 17

Clark-Fisher Hypothesis

Answer 17

productivity increases in one sector of economy make available resources to others.

Question 18

In early 1900’s, ratio of workers in service sectors

Answer 18

3 out of 10

Question 19

in 1950 what percent workers in services?

Answer 19

50%

Question 20

why is post industrial era start in 1950s?

Answer 20

first time more than 50% work in services

Question 21

Efficiency

Answer 21

the ratio of measured productivity to an established productivity standard or norm. (measured productivity / norm productivity) Dimensionless with no units. (expected/example)

Question 22

Increase productivity

Answer 22

new technology, mechanization, better processes.

Question 23

Business Process Reengineering (BPR)

Answer 23

changing a process to increase efficiency and effectiveness.

Question 24

division of labor and trade leads to…

Answer 24

specialization

Question 25

local optimization leads to..

Answer 25

outsourcing

Question 26

Dematerialization

Answer 26

replacement of information-bearing physical goods and services with electronic ones

Question 27

Engel theory

Answer 27

"can only eat so much…" As family income increases, the percentage spent on food and durables drops while consumption of services increases

Question 28

Bell theory

Answer 28

Economic growth partially drives itself. Combination of all other three theories.

Question 29

Service Information Process

Answer 29

from customer to service provider, then provider does task, then service provider to customer

Question 30

Explicit Service

Answer 30

ex: university, degree, education, job. Only care about specific topic

Question 31

Implicit Service

Answer 31

ex: university, beavers, win, football, greek life. Care about everything that surrounds topic psychologically.

Question 32

Closed System

Answer 32

manufacturing facility. can rely on inventory for fluctuations in demand

Question 33

Open System

Answer 33

Services that cannot be stored therefore no inventory

Question 34

Flux

Answer 34

Everything changes everyday. systems theory solves this.

Question 35

System

Answer 35

conceptualization of reality. dynamic and cognitive (human) construct.

Question 36

Element

Answer 36

Part of system. Adds value (actor)

Question 37

Subsystem

Answer 37

element that can be a system by itself

Question 38

Black Box

Answer 38

element modeled as if it has no structure.

Question 39

Control Elements

Answer 39

elements whose input is under control of a decision maker

Question 40

Feedback

Answer 40

input to an element as a response to a previous output by the same element.

Question 41

Process

Answer 41

is a series of subsequent changes in the state of a system's elements (state transitions) – also known as System’s Dynamics – system behavior.

Question 42

Deterministic Process

Answer 42

Outcomes are certain. Determined by initial state and dynamics.

Question 43

Stochastic Process

Answer 43

Outcomes not certain and randomness changes dynamics.

Question 44

Stochastic Distributions

Answer 44

Normal, Uniform, Poisson, Exponential

Question 45

Bill Hewlett

Answer 45

"you cannot manage what you cannot measure"

Question 46

DMAIC

Answer 46

Define, measure, analyze, improve, control

Question 47

Process Performance measures:

Answer 47

inputs/outputs, time, yield, quality, cycle time

Question 48

Cycle time=

Answer 48

setup time + wait time + move time + queue time + process time

Question 49

ERP

Answer 49

Enterprise Resource Planning systems. integrate data from all departments

Question 50

Percent of fortune 500 companies with ERP

Answer 50

75-80%

Question 51

MRP

Answer 51

Materials Requirement Planning. Production planning and inventory control system used to manage manufacturing process.

Question 52

MRPII

Answer 52

Manufacturing Resource Planning. Method used for effective planning of all resources of a manufacturing company.