0
Q
3 Point Briefing
R.A.T.
A
Route to exit
Appropriate manner
Time to exit the aircraft
1
Q
When to do Preflight checks
B.U.S.
A
Beginning of shift
Unattended aircraft
Swapping of aircraft
2
Q
Upset/Non-Compliant Pax
L.A.S.T.
A
Listen
Apologize
Solve
Thank them
3
Q
Silent Review
A
A. ssessing
C. ommands
E. vacuation
D. oor operation
4
Q
M.E.L.
A
Minimum Equipment List
5
Q
Special Assist
A
Pax: mentally or physically needing assistance
6
Q
F.A.R.
A
Federal Aviation Regulations
7
Q
N.T.S.B.
A
National Transportation Safety Board
8
Q
P.B.E.
A
Protective Breathing Equipment
9
Q
P.S.U.
A
Pax Service Unit
10
Q
5pt. CRM addressing concerns
A
- Opening: Address Respectfully
- State your concern
- State the problem
- Give a solution
- Obtain agreement
11
Q
C.U.S.
A
C. oncern
U. ncomfortable
S. afety
Advocacy & Assertiveness
12
Q
Pre-Flight Check
A
A process where emergency equipment & service items are checked
Pre-Flight Checks
flashcards
Decks in class (5)
# Cards
