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Question 1

Entrepreneurial

Answer 1

Emphasizes creativity, innovation, and risk taking.

Question 2

Bureaucratic

Answer 2

Emphasizes formal structure and correct implementation of organizational procedures, norms, and rules; has consistent, high, and ethical standards.

Question 3

Consensual

Answer 3

Emphasizes loyalty and tradition and encourages employees to stay with the company for a long time; promotion from within is common.

Question 4

The ethical action shows respect and compassion for all others, especially the most vulnerable.

Answer 4

Common good standard

Question 5

The ethical action treats all people equally, or at least fairly based on some defensible standard.

Answer 5

Fairness standard

Question 6

The ethical action is the one that best respects and protects the moral rights of everyone affected by the action.

Answer 6

Rights standard

Question 7

The ethical action best balances good over harm.

Answer 7

Utilitarian standard

Question 8

The ethical action is consistent with certain ideal virtues including civility, compassion, benevolence, etc.

Answer 8

Virtue standard

Question 9

Kirkpatrick’s model

Answer 9

1. Reaction: How did participants react to the program? Participant feedback forms are usually used to assess reactions.
2. Learning: What was the change in participants’ knowledge, skills, or attitudes? Dunkin’ Donuts training includes a final exam in which students must bake 140 dozen donuts in just eight hours. Six donuts are then randomly selected for evaluation.47
3. Behavior: What was the change in participants’ on-the-job behavior due to the training? Verizon Wireless uses an automated scorecard for new customer service hires that displays performance by new hire training class in all core job performance metrics in the first 30, 60, and 90 days post-training. Verizon uses the results to drive improvements in curriculum, trainer delivery, and classroom management.48
4. Results: How did the organization benefit from the training? CarMax frequently evaluates whether the training, skills, and behaviors it thinks drive successful performance really do.49

Question 10

sensory modality

Answer 10

Visual: Learning by seeing.
Auditory: Learning by hearing.
Tactile: Learning by touching.
Kinesthetic: Learning by doing.

Question 11

Five Steps to Effective Training

Answer 11

1.Conduct a needs assessment to identify what needs to be accomplished;
2. Develop learning objectives that identify desired learning outcomes;
3. Design the training program;
4. Implement the training; and
6. Evaluate the training.