1
Q
Internal causes of change
A
Management changes
Ownership changes
Change in size
Into of new technology
2
Q
External causes of change
A
Into of new technology Labour market Economic conditions Competition Legislation
3
Q
Effects of change
A
Shorter life cycle
Decreased brand loyalty
Retraining workforce
Comply with legislation
4
Q
3 Key strategies in change management
A
Employee preparation
Increased R&D spending
Additional capital investment
5
Q
Storeys 4 methods of implementing change
A
Negotiated total package
Negotiated piecemeal initiatives
Imposed total package
Imposed piecemeal initiatives
6
Q
Lewis 3 step process to change
A
Unfreeze
Change
Refreeze
7
Q
What performance indicators can be used to see if change is successful
A
Delivery times Defects Satisfaction Market share Sales turnover Profit
