1
Q
Multiple callers driving by reporting a building on fire
A
BOX - Structure Fire
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
2
Q
Caller on site reporting fire and they see flames
A
BOX - Structure Fire
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
3
Q
Caller on site reporting black or dark colored smoke coming from a building
A
BOX - Structure Fire
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
4
Q
Caller reporting Outside fires infringing on building
A
BOXL - Light BOX
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
5
Q
Single caller reporting a building on fire
A
BOXL - Light BOX
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
6
Q
Caller reporting small Fire on Patio or Shed on fire
A
BOXL - Light BOX
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
7
Q
Caller reporting white smoke in or around a structure
A
BOXS - BOX Still
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
8
Q
Need for Air monitoring and/or requiring Ventilation
A
BOXS - BOX Still
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
9
Q
Caller reporting a contained oven fire
A
BOXS - BOX Still
- Is everyone outside and in a safe place?
- Tell me exactly what is on fire?
- How big is the fire?
- Do you see flames?
- What color is the smoke?
- Are there any other buildings treatened?
- Do you know how the fire started?
10
Q
Caller reporting indoor electrical issue, Outlet on fire or arcing, No extension
A
ELEC - Electric Fire
- Describe the problem you are having.
- [lights dimming, electrical odor, sparks or arcing, appliance overheating]
- Do you see fire or smell smoke?
- If you can do so safely, locate the breaker panel and turn off the power. Do not return inside to access the panel.
- Is there a wall that is hot to the touch or discolored?
11
Q
Reports of outdoor - illegal, trash, brush pile on fire
A
TRASH - Trash Fire
- How big is the fire?
- Can you tell me what is burning? (brush pile, garbage, plastic, tires, lumber)
- Are there any buildings or vehicles threatened by the fire?
- YES: How close is the fire? [Consider BOXL or BOX]
- Are there any hazardous materials?
- What is the best access point for the fire department?
- Is the fire atteded?
- Do you know how the fire started?
12
Q
Outdoor Fire - light fuel, slow spread
A
GRASS - Small Grass Fire
13
Q
Outdoor Fire - moderate/heavy fuel, moderate spread
A
BRSHL - Brush Alarm
14
Q
- Traffic Accident WITHOUT EMS response
- No Complaints
A
Traffic Accident - Pri 3F
- Have you been involved?
- Is anyone injured?
- Has anyone been thrown from the vehicle?
- Is anyone trapped in the vehicle?
- Are there any hazards threatening the victims?
- [electrical lines down, fliud spills]
- Is the vehicle on fire?
- Vehicle description? (SUV, CAR, TRUCK)
- [How many, Color]
- Are the vehicles blocking traffiic?
15
Q
Traffic Accident with Minor Injuries, Low impact
A
Traffic Injury Pri 4F EMS Added
- Have you been involved?
- Is anyone injured?
- Has anyone been thrown from the vehicle?
- Is anyone trapped in the vehicle?
- Are there any hazards threatening the victims?
- [electrical lines down, fliud spills]
- Is the vehicle on fire?
- Vehicle description? (SUV, CAR, TRUCK)
- [How many, Color]
- Are the vehicles blocking traffiic?
16
Q
- Traffic Accident with Patient not breathing, major injury, unconscious
- ****Transfer caller to EMS****
A
Traffic Injury Pri 1F
17
Q
Traffic Accident with Multi-Vehicle, Large Vehicle, Bus or 18 wheeler on fire, Auto-ped, Auto-Motorcycle
A
Traffic Injury Pri 2F
- Have you been involved?
- Is anyone injured?
- Has anyone been thrown from the vehicle?
- Is anyone trapped in the vehicle?
- Are there any hazards threatening the victims?
- [electrical lines down, fliud spills]
- Is the vehicle on fire?
- Vehicle description? (SUV, CAR, TRUCK)
- [How many, Color]
- Are the vehicles blocking traffiic?
18
Q
Vehicle Rolled Over
A
Traffic Rollover Pri 2F
- Have you been involved?
- Is anyone injured?
- Has anyone been thrown from the vehicle?
- Is anyone trapped in the vehicle?
- Are there any hazards threatening the victims?
- [electrical lines down, fliud spills]
- Is the vehicle on fire?
- Vehicle description? (SUV, CAR, TRUCK)
- [How many, Color]
- Are the vehicles blocking traffiic?
19
Q
Vehicle or Boat on Fire
A
AUTO - Auto Fire
- What type of vehicle is on fire?
- [RV, Bus, 18-Wheeler, Garbage Truck: [Go To Traffic Pri 2]
- Is everyone out of the vehicle?
- Is the vehicle close to a building or catching anything else on fire?
- Where exactly is the vehicle located? (Roadway, Parking Garage)
- Can you tell me exactly what is burning? (Engine area, tires, passenger compartment, all)
- Are there any hazadous materials of chemicals involved?
20
Q
Vehicle fire in Parking garage
A
PKG - Auto Fire Garage
- What floor of the parking garage is the fire on?
- How big is the fire?
- Is the fire speading to other cars or an attached building?
- Are there any hazardous materials involved?
- Is there a fire alarm sounding?
- Are there any fire sprinklers flowing water?
21
Q
Vehicle Pin-In
A
RESQV - Vehicle Rescue
- Have you been involved?
- Is anyone injured?
- Has anyone been thrown from the vehicle?
- Is anyone trapped in the vehicle?
- Are there any hazards threatening the victims?
- [electrical lines down, fliud spills]
- [electrical lines down, fliud spills]
- Is the vehicle on fire?
- Vehicle description? (SUV, CAR, TRUCK)
- [How many, Color]
- Are the vehicles blocking traffiic?
22
Q
Train derailment - Passenger Train
A
RESQV - Vehicle Rescue
- Have you been involved?
- Is anyone injured?
- Has anyone been thrown from the vehicle?
- Is anyone trapped in the vehicle?
- Are there any hazards threatening the victims?
- [electrical lines down, fliud spills]
- [electrical lines down, fliud spills]
- Is the vehicle on fire?
- Vehicle description? (SUV, CAR, TRUCK)
- [How many, Color]
- Are the vehicles blocking traffiic?
23
Q
Spills < 5 Gallons
A
SPILL - Liquid < 5 Gallons
- What is the spilled material?
- Is it still leaking?
- 5-50 gallons [Go To HC]
- Greater than 50 gallons [Go To HMTF]
- Where did the material spill? (Roadway, Grass, Waterway)
24
Q
5-50 Gallon Spills
A
HC - Hazardous Condition
25
- Smell of gas inside structure, Broken gas line - \< 2 inches
- Small acid spills or small backyard propane tank leaking
HC - Hazardous Condition
Leak Indoors
* Is the (Stove, HVAC, Water Heater, etc) leaking?
* Do you hear any hissing or other noises?
* I need everyone to evacuate the structure and wait outside in a safe location.
* Do not use any ignition source while leaving the area such as electronic devices, light switches, or vehicles
* Do you or anyone else feel sick? Headache, nausea
* If symptoms [add EMS to call]
26
Spills \> 50 gallons
HMTF - Hazmat Task force
27
Gas line break 2"+
HMTF - Hazmat Task force
28
Spill with Waterway exposure
HMTF - Hazmat Task force
29
Moderate spills of corrosives, large release, large propane tank leaking
HMTF - Hazmat Task force
30
Caller reporting general concern over an Odor in the area Outside
ODOR - Investigation
31
Caller reporting general concern over Smoke or Haze in an area Outside
SMOKE - Investigation
* Where is the smoke coming from?
* INSIDE: [Consider ELEC, BOXL or BOX]
* Can you see what is buring?
* What color is the smoke?
* Is the smoke getting worse, better, or staying the same?
* Were are you in relation to the smoke, what is your vantage point?
* Is the smoke affecting visibility on a roadway?
* YES [RA LAW]
32
Wilderness, SAR, High Angle, Industrial, Cave/Confined Space, Trench, Collapse
RESQT - Rescue - Task Force
WILDERNESS RESCUE
* Tell me exactly what is happening?
* Describe the person in trouble. (Name, Age, Sex, Clothing)
* How long has the person been lost? (When did you last see them?)
* Describe what is around you. (Landmarks, power lines, noises)
* What was the point of entry?
* Stay in one location. let the rescuers come to you.
* Listen for the responders. Make noise to alert responders to your location.
33
Outdoor BBQ on Balcony at Apartment, near building, near cars
BBQ - Unsafe Cooking
* What is the location of the BBQ grill or unsafe cookin? (balcony, near bldg, near cars)
* Is the fire contained within the BBQ pit or cooking appliance?
* Is anyone near the fire? (attened or unattended)
34
Uncontrolled Water Leak
BWP - Broken Water Pipe
* Where is the water coming from? (inside / outside / from above, appliance, pipe)
* Can you turnoff the water? (under sink, under toilet, behind washer, at the street)
* Is the water on any electical equipment? (Stay out of the water and leave the area to avoid electric shock)
* How much water is there?
35
Dumpster or Compactor on fire - no exposure
Dump - Dumpster Fire
* Are you seeing Fire or just Smoke?
* Are there any buildings or vehicles near the dumpster fire?
* Do you know what is burning? (garbage, plastic, tires)
* Do you know if there are any hazardous materials?
36
Person(s) Trapped in elevator
PS - Elevator/Person Stuck
* How many people are trapped?
* Which elevator are they in? (elevator #, bank, floor)
* Where is the elevator located? (Front, rear, service entrance)
* At what floor did you get on the elevator?
* Were you going up or down?
37
Stranded boat - (no threat)
PS - Boat /Stranded Boat
38
Lost Person
PL - Patient Location
39
Person Locked in or out of building or vehicle
UNLOCK - Vehicle/Building
* Who is locked in the vehicle? (age, sex)
* Is the vehicle running? (Is the AC on?)
* Is the trapped person in distres? (sweatin, flushed, level of consciousness)
* How long has he /she been in the vehicle?
* Describe the vehicle.
* What landmarks are near by that will help get the fire truck to your location?
40
Outdoor Wires Arcing - (pole, tree, transformer)
WARC - Wires Arcing
* Where are the wires located? (house, street, sub-station)
* Do you see fire or smoke? (From where? transformer, pole?)
* Are the wires touching anything? (the ground, tree, building, fence, vehicle)
41
Outdoor wires hanging low or on the ground (arcing or not)
WDOWN - Wires Down
42
Insufficient information to set a call type
UNK - Unknown Condition
43
Water Rescue - "I CAN SEE THE PERSON"
WRESQT - Water Rescue TF Pri 1
44
Water Rescue - "I CAN NO LONGER SEE THE PERSON"
WRESQT - Water Rescue TF Pri 2
45
Water Rescue - "NON-LIFE THREATENING" stranded on a boat, only access to injured person is by boat
WRESQT - Water Rescue TF Pri 3
46
Minor, non-vehicular entrapment (bicycles, fences)
RESC - Rescue Condition
47
Alarm Call
* What is the [ADDRESS]? (Can you REPEAT that for verification please?)
* [SELECT CALL TYPE]
* Can I get your NUMBER please?
* What TYPE of DEVICE & LOCATION of the Alarm?
* Are there any additinal alarms? (Burg/Medical)
* What is the KEYHOLDERS Name and Number?
* What is your operator name and number?
If you get any additional info/or updates please call us back... I'm Operator XXXX
Dispatch
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