Case analysis

Question 1

Process:

Answer 1

• Identify the issues – immediate, underlying - and summarize as a question
• Identify the objectives and aspirations
• Identify complications & constraints
• Identify & apply relevant models and do research to enhance understanding
• Develop and evaluate hypotheses (options)
• Propose good solution with implementation
• Identify risks , mitigation and contingency strategies
• Demonstrate impact

Question 2

Identify the issues – immediate, underlying - and summarize as a question

Answer 2

Tools:
3 Whys
Models, frameworks, issue trees
Protip:
The immediate issue and hints at underlying are usually found in the introduction and/or conclusion of case

Question 3

Identify the objectives and aspirations

Answer 3

• Given in case – obvious – what do we want to achieve with this solution?
• Aspirational-long term – what else do we want now and in the future? What’s our vision?

Question 4

Difference between objectives and criteria

Answer 4

Purpose of the solution
Key performance INDICATORS-Features that describe a good solution