What are the steps I should follow before answering a question?
BEFORE
- Read the question twice.
- Gather the facts.
DRAFTING
- Remain purely objective. Your response should be non-judgemental, non-confrontational, and you should not jump to any conclusions
- If applicable, mention holding a private conversation with the individual to gather all facts. This should be done in a non-accusatory and polite manner.
- Have a general concern for the wellbeing and safety of all people involved.
- Act accordingly based on the evidence presented.
- Final decision will solely be based on the evidence and my expertise, and not based on personal backgrounds.
Define Collaboration
- Teamwork
- Working together to create something
- Enlisting others
- Shared goals
- Diverse perspectives
Define Communication
- Feedback
- Articulation
- Accessibility of information
- Getting the point accross
- Active listening
Define Empathy
- Sense of other people’s emotions
- Imagine how another person may feel
Define Equity
- Fairness
- Justice
- Equality
- Equal opportunities
- Everyone is on the same playing field
Define Ethics
- Moral principles
- Good character
- Govern behvaior for what is right or wrong
- Societal standards for conduct
Define Motivation
- Driven
- Hard-working
- Dedication
- Reasons for acting a certain way
Define Problem-Solving
- Alternative solutions
- Resolution
- Convergent thinker
- Considers information to come to the best conclusion
Define Professionalism
- Respect
- Competent
- Reliable
- Commitment to the area of practice
- Expertise
- Member of a relevant professional body
Define Resilience
- Thick-skinned
- Adapting well in the face of adversity
- Ability to bounce back
- Ability to minimize stress and focus on positivity
Define Self-Awareness
- Critical personal evaluation
- Identifying how well thoughts/emotions/actions align with values and personal conduct standards
- Ask for feedback
- Listen more than you talk
- Look for emotional blind spots
- Reflect on values
