1
Q
What is a policy?
A
Course of action that should be taken every time a certain situation occurs. EX: Healthcare info must remain confidential
2
Q
What is a procedure?
A
Method, or way, of doing something. EX: Facility will have a procedure for reporting info about residents.
3
Q
Culture change
A
Process of transforming services for elders so that they are based on values and practices of the person receiving care.
4
Q
What is long term care?
A
Given in long term care facilities for people who need 24 hour skilled care.
