CH 11 Flashcards

(31 cards)

1
Q

The process of transforming organizations from what they are to what the leader would have them become

A

Leadership

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2
Q

Q. XYZ company scrapped the reward system because it was rewarding employees for inappropriate behavior. This is an example of:

A

Designing the Organization

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3
Q

A strategic leadership activity of strategy analysis and strategy formulation

A

Setting a Direction

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4
Q

A strategic leadership activity of building structures and organizational processes that facilitate the implementation of the leader’s vision and strategies

A

Designing the organization

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5
Q

An organizational culture focused on core competencies and high ethical standards

A

Excellent and ethical organizational culture

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6
Q

Characteristics of individuals and organization that prevent a leader from transforming an organization

A

Barriers to change

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7
Q

A barrier to change that stems from people’s risk aversion

A

Vested interest in the status quo

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8
Q

Barriers to change that stem from an organizational design that impedes proper flow and evaluation of information

A

Systematic barriers

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9
Q

Barriers to change associated with the tendency for managers to look at issues from a biased or limited perspective based on their prior education and experience

A

Behavioral barriers

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10
Q

Barriers to change related to conflicts arising from power relationships

A

Political barriers

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11
Q

Barrier to change that stems from people not having enough time for strategic thinking and reflection

A

Personal time restraints

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12
Q

A leader’s ability to get things done in a way he or she wants them to be done

A

Power

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13
Q

A formal management position that is the basis of the leaders power

A

Organizational bases of power

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14
Q

A leader’s personality characteristics and behavior that are the basis of the leaders power

A

Personal bases of power

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15
Q

Derived from organizationally conferred decision making authority and is exercised by virtue of a managers position in the organization

A

Legitimate power

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16
Q

Power a manager exercises over employees using fear of punishment for errors of omission or commission

A

Coercive power

17
Q

Arises from a manager’s access of information that is not freely available to everyone in an organization

A

Information power

18
Q

A subordinate’s identification with the leader

A

Referent power

19
Q

Leaders of expertise and knowledge

20
Q

An individual’s capacity for recognizing his or her own emotions and those of others

A

Emotional intelligence

21
Q

Organizations that create a proactive, creative approach to the unknown

A

Learning Organization

22
Q

Managers seeking out best examples of a particular practice as part of an ongoing effort to improve the corresponding practice in their own organization

23
Q

Benchmarking where the examples are drawn from competition in the industry

A

Competitive Benchmarking

24
Q

Benchmarking where the examples are drawn from any organization, even those outside the industry

A

Functional benchmarking

25
A system of right and wrong that assists individuals in deciding when an act is moral or not and socially desirable
Ethics
26
The values and behavioral patterns that define an organization operating culture and that determine what an organization holds as acceptable behavior
Organizational Ethics
27
The practices that firms use to promote an ethical business culture
Ethical orientation
28
Programs for building ethical organizations that have the goal of preventing legal violations
Compliance-based ethics programs
29
Programs for building ethical organizations that combine a concern for law with an emphasis on managerial responsibility for ethical behavior
Ethics program
30
Programs for building ethical organizations that combine a concern for law with an emphasis on managerial responsibility for ethical behavior
Integrity-based ethics program
31
A statement of the beliefs typically held by managers in a coporation
Corporate Credos