CH. 7: Communication

Question 1

Transfer & understanding of a message b/w 2+ ppl

Answer 1

Communication

Question 2

Sender and Receiver

Answer 2

• Sender: Est. msg, encodes msg, & chooses channel to send it
• Receiver: Decodes msg & provides feedback to sender

Question 3

Formal vs. Informal channels

Answer 3

Formal channels- follow authority chain w/in organization & transmit msgs related to professional activities of members

Informal channels: personal/ soc. msgs–> spontaneous & emerge as response to individual choices

Question 4

Encoding, Decoding, Message,Channel, Noise, Feedback

Answer 4

E: converting msg–> symbolic form
D: Interpreting sender’s msg
M: What is communicated
C: Medium through which a msg travels
N: Communication barriers distorting msg clarity
F: success in msg transfer- understanding achieved?

Question 5

undue tension& anxiety about oral communication, written comm. or both

Answer 5

Communication apprehension

Question 6

Rich channels have ability to

Answer 6

• handle multiple simultaneous cues
• facilitate rapid feedback
• be very personal

Question 7

Barriers to Effective Communication

Answer 7

• Filtering
• Selective Perception (receiver sees/hears selectively)
• Defensiveness
• Emotions
• Info. Overload
• Language
• Silence
• Nonverbal Communication
• Proxemics (study of phys. space in interpersonal rtnships)

Question 8

When Communicating under stress:

Answer 8

• Speak Clearly
• Be aware of nonverbal part of communicating
• Think before you state things

Question 9

Task- related communications that follow authority chain, typically vertical

Answer 9

Formal Networks

Question 10

communications flowing along social & relational lines
- uncontrolled by management, perceived more believable & reliable by most employees, & used to serve self- interests of ppl w/in it

Answer 10

The Grapevine- Informal network

Question 11

3 Common formal small- group networks

Answer 11

Chain, Wheel, & All- Channel

Question 12

Electronic Communications

Answer 12

Email, Txt msg/Instang msg, & Social Networks

Question 13

Cultural Barriers to Communication

Answer 13

• semantics (diff word meanings to diff. ppl)
• word connotations (words imply diff. things in diff. lang)
• tonal differences

Question 14

Rely heavily on nonverbal & subtle situational cues in communication

Answer 14

High- context culture

Question 15

rely on words for meaning in communication

Answer 15

Low- context cultures

Question 16

The final link in the communication process- puts the message back into the system as a check against misunderstandings

Answer 16

Feedback loop

Question 17

When a sender manipulates info so that the receiver will view it more favourably

Answer 17

Filtering

Question 18

Receivers in communication process selectively see and hear based on their needs, motivations, experience, background, & other personal characteristics

Answer 18

Selective Perception

Question 19

The state of having more info than one can process

Answer 19

Information overload

Question 20

Upward vs. Downward communication

Answer 20

Upward communication flows to a higher lvl in the group/ organization, while Downward flows from one level of group/ org. to a lower level

Question 21

study of physical space in interpersonal relationships

Answer 21

Proxemics

Question 22

Messages conveyed through body movements, facial expressions & physical distance b/w sender and receiver

Answer 22

Nonverbal communication