1
Q
What are Lewin and Schein’s 3 stages iceberg model?
A
1) Unfreeze - Communication, Education, Participation, Negation
2) Move - Training, Organizational structure, Installation of new equipment, Introduce new contracts
3) Refreeze - Reinforce changes, Communicate successes, Promote benefits, Reward conformity
2
Q
Name 3 cultural barriers to change?
A
1) Structural Inertia - Imbedded systems are hard to change
2) Group Inertia - Impact on group behavior and norms
3) Power Structures - Changes in the balance of power
3
Q
Name 4 personal barrier to change?
A
1) Habit
2) Job security
3) fear of the unknown
4) Effect on earnings
