Change Management

Question 1

Define internal forces of change.

Answer 1

Forces that come from within the organization.

Question 2

What are the dimensions of changes?

Answer 2

Scale, complexity and urgency.

Question 3

Why does organizations or individuals resist change?

Answer 3

Uncertainty, fear of failure, and loss of control.

Question 4

How can managers overcome resistance to change?

Answer 4

Clear communication, involvement in planning, providing support, and showing benefits of change.

Question 5

Name two areas of organisational change.

Answer 5

Strategy and technology.

Question 6

What is stress?

Answer 6

It is a physical and emotional response to demand and challenges.