Chaperter 3

Question 1

ISO 9000

Answer 1

Set of international standards on quality assurance, critical to international business

Question 2

ISO 14000

Answer 2

A set of international standards for assessing a company’s environmental performance

Question 3

Requirements of ISO 9000 standards

Answer 3

System requirements

Management

Resource realization

Remedial

Question 4

ISO 9000 QM Principles

Answer 4

Customer focus

Leadership

Involvement of people

Process approach

System approach to management

Continuous improvement

Factual approach to decision-making

Mutually beneficial supplier relationships