List 6 trends in the digital-age workplace that affect business.
- Rapidly changing communication technologies
- Mobile “anytime, anywhere” and nonterritorial offices
- Increased emphasis on self-directed work groups and virtual teams
- Flattened management hierarchies
- Heightened global competition
- Renewed emphasis on ethics
List bad habits and distractions that can act as barriers to effective listening.
- Physical barriers
- Psychological barriers
- Language problems
- Nonverbal distractions
- Thought speed
- Faking attention
- Grandstanding
List 11 techniques for improving your listening skills
- Stop talking.
- Control your surroundings.
- Establish a receptive mindset.
- Keep an open mind.
- Listen for main points.
- Capitalize on lag time.
- Listen between the lines.
- Judge ideas, not appearances.
- Hold your fire.
- Take selective notes.
- Provide feedback.
What is culture?
Culture may be defined as the complex system of values, traits, morals, and customs shared by a society, region, or country
What are five key dimensions culture can be described as?
Context
Individualism
Time orientation
Power distance
Communication style
List seven or more suggestions for enhancing comprehension when you are talking with non-native speakers of English
- Use simple English.
- Speak slowly and enunciate clearly.
- Encourage accurate feedback.
- Check frequently for comprehension.
- Observe eye messages.
- Accept blame.
- Listen without interrupting.
- Smile when appropriate.
- Follow up in writing.
Communication
The transmission of information and meaning from one group to another.
Professionalism
A whole range of desirable workplace skills.
Soft skills
A whole cluster of personal qualities, habits, attitudes, optimism and friendliness. And social graces
Wiki
A web site that enables multiple users to collaboratively create and edit pages, serving as a central location where shared documents can be shared or revised by a large or dispersed team
Podcast
A short audio or video clip; users can either watch or listen directly on a company Web site or download the media to their computers, MP3 players or smartphones
What are some examples of low context cultures?
United States
Germany
Japan (Business context)
what are some examples of high context cultures?
Japan (Social context)
China
Middle East
Native American Cultures
What are some characteristics of low context cultures?
Explicit Communication - Messages are conveyed directly through words
Individualism
Short-Term relationships
Rule-Oriented
Cultural diversity
What are some characteristics of high context cultures?
Implicit communication - Messages are conveyed indirectly, relying on non verbal cues, gestures and shared experiences.
Group Harmony
Long-term relationships
Cultural traditions
Non-verbal communication
Group think
phenomenon where a desire for group harmony or conformity leads to irrational decision-making, often characterized by a lack of critical evaluation, suppression of dissent, and an illusion of unanimity within the group.
