Chapter 1 Flashcards

(16 cards)

1
Q

Business

A

any profit seeking organization that provides goods and services designed to satisfy customers needs

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2
Q

Revenue

A

Money a company brings in through the sale of goods and services

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3
Q

Business Model

A

a concise description of how a business intends to generate revenue

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4
Q

Profit

A

Money left over after all the costs involved in doing business have been deducted from revenue

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5
Q

Barrier to entry

A

Any resource or capability a company must have before it can start competing in a given market

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6
Q

Social Environment

A

trends and forces in society at large

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7
Q

Stakeholders

A

Internal and external groups affected by a companies decisions and activities

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8
Q

Technological Environment

A

forces resulting from the practical application of science to innovations, products and processes

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9
Q

economic environment

A

the conditions and forces that affect the cost and availability of goods, services and labor and thereby shape the behavior of buyers and sellers

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10
Q

legal environment

A

laws and regulations and local, state, national, and even international levels

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11
Q

market environment

A

a companies target customers, the buying influences that shape the behavior of those customers, and competitors that market similar products to those customers

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12
Q

research and development

A

functional area responsible for conceiving and designing new products

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13
Q

information technology

A

systems that promote communication and information usage through the company or that allow companies to offer new services to their customers

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14
Q

operations management

A

management of the people and processes involved in creating goods and services

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15
Q

professionalism

A

the quality of performing at a high level and conducting oneself with purpose and pride

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16
Q

etiquette

A

the expected norms of behavior in any particular situation