Chapter 1- A First Look

Question 1

why do we communicate

Answer 1

• helps us fulfill needs
• physical, relational, identity (how we communicate and how they communicate back), spiritual (morals), and instrumental (routine daily functions -> helps us meet the other needs) needs
• effective communication
• adapt the message to meet needs

Question 2

3 models to demonstrate the process of communcation

Answer 2

• action model
• interaction model
• transaction model

Question 3

action model

Answer 3

• treats communication as a one way process
• source formulates an idea
• source encodes the idea in the form of a message
• message is sent through a communication channel
• a receiver decodes the message and assigns it meaning
• interpretation is affected by noise (mental or physical) -> miscommunication
• send a message, someone receives and interprets
• no feedback
• not realistic

Question 4

interaction model

Answer 4

• treats communication as a 2 way process
• feedback
• includes all elements of the action model and builds on it
• receivers provide feedback through verbal and nonverbal behavior (laughing, yawning, speech)
• the context of communication affects its meaning (ex. is the communication at the office or at home)
• psychological context- relationship with the person you are communicating with

Question 5

transaction model

Answer 5

• treats communication as a multi way process
• both parties are sources and receivers
• includes all elements of the interaction model and builds
• both parties are adapting
• communication flows in both directions at once
• source adapt communication to the receivers feedback
• ex. picking up on peoples social ques and adapting

Question 6

chanels

Answer 6

• pathways messages are sent
• context rich channels- lots of ways communication is being shared (ex. one way convo)
• channeling context- fb post, email -> difficult to assign meaning

Question 7

communication has many characteristics

Answer 7

• relies on multiple channels
• passes through perceptual filters (ex. culture) -> affects how we give meaning
• meaning given by people
• has literal meanings and relationship implications
• sends messages, whether intentional or unintentional
• governed by rules (social ques)

Question 8

5 types of communication

Answer 8

• intrapersonal
• interpersonal
• small group
• public
• mass

Question 9

intrapersonal communication

Answer 9

• internal communication

- talking to yourself

Question 10

interpersonal communication

Answer 10

• communication between 2 people

- most common form

Question 11

small group communication

Answer 11

-3-20 people working independently to achieve a task

Question 12

public communication

Answer 12

-speaking or communicating with a group of 21+ people

Question 13

mass communication

Answer 13

• speaking or communicating to massive amounts of people
• TV
• news
• websites

Question 14

communication myths

Answer 14

• everyone is a communication expert
• communication will solve any problem
• communication can break down
• communication is inherently good
• more communication is always better

Question 15

how to become competent communicators

Answer 15

• effective and appropriate
• effective- how well yo9ur communication achieves its goals
• appropriateness- describes how well your communication complies with the rules and expectation of the social situation (home vs work)
• share self-awareness- effect of your communication on others
• adaptability
• empathy
• cognitive complexity- realizing more than one way of communication may be needed
• ethics- being true, not lying, moral

Question 16

Summary

Answer 16

• having a message

- exchanging a message and adapting to meet needs of audience = communicating effectively

Question 17

implicit rules

Answer 17

• unspoken rules
• personal space
• asking someones age

Question 18

explicit rule

Answer 18

-a written rule that you follow