Chapter 1: Communication: Essential Human Behavior

Question 1

Communication

Answer 1

process by which individuals use symbols, signs, and behaviors to exchange information.

Question 2

Communications use in relationships to:

Answer 2

• Express Affiliation
• Achieving goals
• Influencing others

Question 3

Shared code of communication:

Answer 3

Encode: Construct Messages
Decode: Interpret Messages

Question 4

Characteristics of Communication

Answer 4

1. Communication is symbolic
2. Requires a shared code
3. Linked to culture
4. Doesn’t need to be intentional
5. Occurs through various channels
6. Transacational Process (two or more people)

Question 5

Competent Communication is

Answer 5

• Process-Oriented
• Appropriate and Effective
• Tied to well-developed communication skills
• Related to using technology

Question 6

Linear Model

Answer 6

Lacks the receiver’s active role in the message interpreation

Question 7

Interaction Model

Answer 7

Includes feedback, encoding and decoding but lacks cognition.

Question 8

Competent Communication Model

Answer 8

Includes Cultural, Situational and Relational Context as well as verbal and nonverbal behavior

Question 9

Study of Communication

Answer 9

• Basic Communication Processes
• Interpersonal Communication
• Group and organizational communicatin
• Public speaking