Chapter 1 Personal Management

Question 1

The ability to maintain a good rapport with upper management and outside agencies represents which type of skill?

Answer 1

People

Question 2

Good communication skills decrease in importance as an individual climbs the management ladder.

Answer 2

False

Question 3

What is a key element that can make workload allocation successful?

Answer 3

• Making sure to communicate to the staff the reasons behind the work load allocation
• organizing the workload using good management principles.
• monitoring to determine how well the workload division meets the needs of the unit.

Question 4

What is an example of a physical limitation of a facility that should be considered when dividing the workload?

Answer 4

• Older equipment breaking down frequently

- a too small cage wash area

Question 5

What skills is/are important for a manager to have?

Answer 5

• Ability to develop a plan to ensure that goals are met

- ability to identify what is needed to attain the goals

Question 6

What best describes “planning” ?

Answer 6

Setting goals

Question 7

In dividing the workload, what are some of the key factors to consider?

Answer 7

• The physical limitation of the facility
• the species housed in the facility
• The requirements of the researchers

Question 8

Once a goal has been established for the unit, which issue(s) should the manager consider?

Answer 8

• how to distribute the tasks fairly
• how to divide the work into job-specific tasks
• what work has to be done

Question 9

The person making the hiring decisions should be familiar with which law(s) or regulation(s) that impacts employment practices?

Answer 9

• Americans with Disabilities Act

- Civil Rights Act

Question 10

One principle of good hiring practices is that a candidate who just meets the present requirements for the jobs is a better choice that a candidate who is overqualified.

Answer 10

False

Question 11

Asking about the applicant’s view on the use of animals in research is not appropriate.

Answer 11

False

Question 12

In employee surveys, which motivational factors are often ranked very high?

Answer 12

• Opportunities to grow professionally

- Feeling of being part of a team

Question 13

Which action can help motivate the staff?

Answer 13

• Explain the contributions the work makes to research

- provide opportunities for further training

Question 14

Which action represents a good people management practice?

Answer 14

Balance the needs of the employees with the needs of the institution

Question 15

Which of the following are considered deficiency needs?

Answer 15

• belonging and love needs

- safety needs

Question 16

Surveys have shown that the managerial qualities most appreciated by employees include:

Answer 16

• getting along well with people
• honesty and fairness
• being supportive

Question 17

According to Maslow, building up team spirit by organizing an employee athletic program can help meet:

Answer 17

-belonging and social needs

Question 18

Which of the following can help to avoid conflicts arising from holiday work scheduling?

Answer 18

• Developing the holiday schedule far in advance
• Use a rotation system to fill gaps
• Allow employees to switch days upon your approval.

Question 19

Which statement represents the type of comment the supervisor should use in commenting on a completed task?

Answer 19

“Next time, you need to use the other disinfectant”

Question 20

The performance standards used for performance appraisals should be:

Answer 20

measurable

Question 21

A department director can override the union contract based on the interests of the facility when deciding whether to terminate an employee.

Answer 21

False

Question 22

Which of the following should be included in a performance appraisal interview?

Answer 22

• discuss the employee’s goals

- review the tasks expected of the employee and the performance standards associated with them.

Question 23

It Is best to set very high performance standards so that only the very best employees meet the standards.

Answer 23

false

Question 24

What is the best time to provide feedback to your staff?

Answer 24

• During the annual appraisal
• During informal evaluations
• During periodic performance appraisals

Question 25

Which of the following are recommended steps to take during an appraisal?

Answer 25

- identify and develop solutions for any problems that may be identified during the appraisal interview - Set goals for the next appraisals period - Develop plans to correct any deficiencies

Question 26

Termination is usually considered a final options after a series of disciplinary actions.

Answer 26

True

Question 27

Which approach would be the best way to avoid high employee turnover?

Answer 27

offer flexible work hours

Question 28

Who usually establishes the majority of the unit's goals?

Answer 28

Upper-level management

Question 29

What best describes "organizing"?

Answer 29

Establishing a structure