Chapter 10 - Problem Solving

Question 1

Four Steps in Problem Solving Method:

Answer 1

1. Clarify the task and identify objectives
2. understand all aspects of the problem
3. Generate Alternatives
   4.Select Best Solution

Question 2

methods for identifying and documenting clear objectives

Answer 2

objective tree

Question 3

Liberty Ships: Primary, Secondary, and lowest objectives

Answer 3

Primary: Speed of Production
Secondary: quality / safety for sailors
Lowest: Cost

Question 4

helps identify and visualize relationships between significant forces that influence problems

Answer 4

Force Field Analysis

Question 5

Illistrations using lines, arrows, rectangles to help us better undersand a process

Answer 5

flowchart

Question 6

3 levels of flowcharts:

Answer 6

Macro, mini, micro