Chapter 11

Question 1

1. A decision can be said to have improved if it can be made more quickly.

Answer 1

True

Question 2

2. In high-velocity automated decision making, humans are eliminated from the decision chain.

Answer 2

True

Question 3

3. DSS primarily address structured problems.

Answer 3

False

Question 4

4. Business intelligence and analytics are products defined by software vendors.

Answer 4

True

Question 5

5. What-if analysis works forward from known or assumed conditions.

Answer 5

True

Question 6

6. Executive support systems focus on using parameterized reports and data mining to analyze large pools of data in major corporate systems

Answer 6

False

Question 7

7. GDSS are designed to display data in the form of digitized maps

Answer 7

False

Question 8

8. Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS

Answer 8

False

Question 9

9. Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization

Answer 9

True

Question 10

10. Case-based reasoning describes a particular phenomenon or process linguistically and then represents that description in a small number of flexible rules

Answer 10

False

Question 11

11. CBR is used in diagnostic systems in medicine

Answer 11

True

Question 12

12. Fuzzy logic is used to express relationships very generally

Answer 12

True

Question 13

13. Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data

Answer 13

False

Question 14

14. Because genetic algorithms produce generalized solutions, they are best used as aids or guides to human decision makers instead of substitutes for them

Answer 14

False

Question 15

15. Genetic algorithms are used for generating solutions to problems that are too large and complex for human beings to analyze on their own

Answer 15

True

Question 16

16. Shopping bots are a form of intelligent agent

Answer 16

True

Question 17

17. Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents

Answer 17

True

Question 18

18. Enterprise-wide knowledge management systems deal with structured and semi structured knowledge, while other systems are used for unstructured knowledge

Answer 18

False

Question 19

19. Structured knowledge includes just that information that exists in formal documents and rules

Answer 19

True

Question 20

20. Knowledge network systems seek to turn unstructured knowledge of some employees into explicit knowledge that can be stored or accessed by other individuals

Answer 20

True

Question 21

21. Neural network applications in medicine, science, and business address problems in all of the following except:

A) pattern classification
B) prediction
C) control and optimization
D) generalization

Answer 21

D) generalization

Question 22

22. Which of the following is a key problem in managing knowledge?

A) classifying knowledge
B) storing knowledge
C) distributing knowledge
D) locating knowledge

Answer 22

A) classifying knowledge

Question 23

23. According to your reading of the text, Proctor & Gamble’s use of intelligent agent technology in its supply chain illustrates the use of information systems to implement which of the four generic business strategies?

A) low-cost leadership
B) product differentiation
C) focus on market niche
D) strengthen customer and supplier intimacy

Answer 23

A) low-cost leadership

Question 24

24. Why does improving a small, routine decision have business value for a company?

A) a small decision may have a great economic impact on the company
B) even a routine decision may have a “ripple” effect through a corporation
C) a small decision has business value when added with all the other small decisions made in the company
D) small, routine decisions typically do not have any business value for a company

Answer 24

C) a small decision has business value when added with all the other small decisions made in the company

Question 25

25. Where there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented B) unstructured C) documented D) semistructured

Answer 25

B) unstructured

Question 26

26. The type of decision that can be made by following a definite procedure is called a(n) _________ decision. A) structured B) unstructured C) semistructured D) procedural

Answer 26

A) structured

Question 27

27. Which types of decision are more prevalent at lower organizational levels? A) procedural decisions B) unstructured decisions C) structured decisions D) semistructured decisions

Answer 27

C) structured decisions

Question 28

28. ________ decisions are most common at higher levels of management A) semistructured B) unstructured C) structured D) undocumented

Answer 28

B) unstructured

Question 29

29. Operational management typically makes which type of decisions? A) semistructured B) documented C) structured D) procedural

Answer 29

C) structured

Question 30

30. Deciding whether to introduce a new product line is an example of a(n): A) unstructured decision B) semistructured decision C) procedural decision D) nonprocedural decision

Answer 30

A) unstructured decision