Chapter 12 - Network Management Flashcards

(41 cards)

1
Q

_______________________ is the process of operating, monitoring, and controlling the network to ensure it works as intended and provides value to its users.

A

Network management

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2
Q

____________________ are standard devices, such as switches and routers, that have small onboard computers to monitor the traffic that flows through the device as well as the status of the device and other devices connected to it.

A

Managed devices

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3
Q

What are the three additional capabilities of managed devices?

A

1) recording data about the traffic they process

2) monitoring the status of other devices around them

3) taking action when certain events occur

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4
Q

___________________ (sometimes called point management software) is designed to provide information about the specific devices on a network. It enables the network manager to monitor important devices such as servers, routers, and switches to report configuration information, traffic volumes, and error conditions for each device.

A

Device management software

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5
Q

__________________ (sometimes called enterprise management software or a network management framework) provides the same configuration, traffic, and error information as device management systems but can analyze the device information to diagnose patterns, not just display individual device problems.

A

System management software

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6
Q

_____________________ track delays and problems with application layer packets and inform the network manager if problems occur.

A

Application management software

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7
Q

The most commonly used network management protocol is:

A

Simple Network Management Protocol (SNMP)

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8
Q

Describe Simple Network Management Protocol (SNMP):

A

Each SNMP device (e.g., router, switch, server) has an agent that collects information about itself and the messages it processes and stores that information in a database called the management information base (MIB). The network manager’s management station that runs the network management software has access to the MIB. Using this software, the network manager can send control messages to individual devices or groups of devices asking them to report the information stored in their MIB.

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9
Q

RMON stands for:

A

Remote Monitoring

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10
Q

A special device called a _______________ or _______________ acts as a traffic manager at the front of the server farm (Figure 12-3). All requests are directed to the load balancer at its IP address. When a request hits the load balancer, it forwards it to one specific server using the server’s IP address.

A

load balancer or virtual server

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11
Q

With ____________________ (sometimes called application shaping or traffic shaping), the network manager uses special software to set priority policies for network traffic that take effect when the network becomes busy.

A

policy-based management

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12
Q

Policy-based managemetn uses a special device called a(n):

A

traffic shaper

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13
Q

_________________ devices, sometimes called bandwidth limiter or bandwidth shapers, monitor traffic and can slow down traffic from users who consume a lot of network capacity.

A

Capacity management

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14
Q

The basic idea behind ________________ is to store other people’s Web data closer to your users.

A

content caching

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15
Q

Rather than storing other people’s Web files closer to their own internal users, a _____________________ stores Web files for its clients closer to their potential users.

A

content delivery provider

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16
Q

_____________________ means managing the network’s hardware and software configuration, documenting it, and ensuring it is updated as the configuration changes.

A

Configuration management

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17
Q

Some common configuration activities are:

A

1) adding and deleting user accounts

2) updating the software on the client computers attached to the network

18
Q

____________________ enables network managers to install software on client computers over the network without physically touching each client computer.

A

Desktop management

19
Q

Desktop management greatly reduces the cost of configuration management over the long term because it:

A

eliminates the need to update each and every client computer manually.

20
Q

Desktop management increases cost in the short term because it:

A

costs money (typically $25 per client computer) and requires network staff to install it manually on each client computer.

21
Q

The most basic information about network hardware is a set of network configuration diagrams that:

A

document the number, type, and placement of network circuits (whether organization owned or leased from a common carrier), network servers, network devices (e.g., hubs, routers), and client computers.

22
Q

Documentation for individual network components should include:

A

The type of device, serial number, vendor, date of purchase, warranty information, repair history, telephone number for repairs, and any additional information or comments the network manager wishes to add.

23
Q

The third type of documentation is ____________________, which should be automatically provided by the network operating system or additional vendor or third-party software agreements.

A

the user and application profiles

24
Q

_____________________ means ensuring the network is operating as efficiently as possible, whereas __________________ means preventing, detecting, and correcting faults in the network circuits, hardware, and software (e.g., a broken device or improperly installed software).

A

Performance management, fault management

25
______________________ means keeping track of the operation of network circuits and devices to ensure they are functioning properly and to determine how heavily they are used.
Network monitoring
26
____________________ are staffed by a set of skilled network technicians that use sophisticated network management software. When a problem occurs, the software immediately detects the problems and sends an alarm.
Network operations centers (NOCs)
27
____________________ allows the network manager to determine who is responsible for correcting any outstanding problems. This is important because some problems often are forgotten in the rush of a very hectic day.
Problem tracking
28
__________________ are important because they are a control device for the network managers as well as for vendors. With this information, a manager can see how well the network is meeting the needs of end users. These statistics also can be used to determine whether vendors are meeting their contractual maintenance commitments. Finally, they help to determine whether problem-solving objectives are being met.
Problem statistics
29
_____________________ helps ensure that critical problems get priority over less important ones. For example, a network support staff member should not work on a problem on one client computer if an entire circuit with dozens of computers is waiting for help.
Problem prioritizing
30
____________________ are required to determine network availability, product and vendor reliability (mean time between failures), and vendor responsiveness.
Management reports
31
The _____________________ is the number of hours or days of continuous operation before a component fails.
mean time between failures (MTBF)
32
When faults occur, and devices or circuits go down, the ____________________ is the average number of minutes or hours until the failed device or circuit is operational again.
mean time to repair (MTTR)
33
The MTTR is composed of these separate elements:
MTTDiagnose + MTTRespond + MTTFix
34
The _______________________ is the average number of minutes until the root cause of the failure is correctly diagnosed. This is an indicator of the efficiency of problem management personnel in the NOC or help desk who receive the problem report.
mean time to diagnose (MTTD)
35
The _____________________ is the average number of minutes or hours until service personnel arrive at the problem location to begin work on the problem. This is a valuable statistic because it indicates how quickly vendors and internal groups respond to emergencies.
mean time to respond (MTTR)
36
The __________________ tells how quickly the staff is able to correct the problem after they arrive.
mean time to fix (MTTF)
37
There are three main functions within end user support:
resolving network faults, resolving user problems, and training.
38
Problems with user equipment usually stem from three major sources. They are:
1) a failed hardware device 2) a lack of user knowledge 3) a problem with the software, software settings, or an incompatibility between the software and network software and hardware.
39
The __________________ is a measure of how much it costs per year to keep one computer operating. This includes the actual direct cost of repair parts, software upgrades, and support staff members to maintain the network, install software, administer the network (e.g., create user IDs, back up user data), provide training and technical support, and upgrade hardware and software. It also includes the indirect cost of time “wasted” by the user when problems occur, when the network is down, or when the user is attempting to learn new software.
total cost of ownership (TCO)
40
Some organizations prefer to focus on costing methods that examine only the direct costs of operating the computers, omitting softer indirect costs such as “wasted” time. These measures are called:
network cost of ownership (NCO) or real TCO
41
What are the five steps to reduce network costs?
Develop standard hardware and software configurations for client computers and servers. Automate as much of the network management function as possible by deploying a solid set of network management tools. Reduce the costs of installing new hardware and software by working with vendors. Centralize help desks. Move to thin-client or cloud-based architectures.