Chapter 13 book

Question 1

1. competitors
2. potential entrants into the market
3. equivalent products
4. bargaining power of customers
5. bargaining power of input suppliers

Answer 1

industry analysis focuses

Question 2

an organizations ability to offer products or services its customers perceive to be superior and unique relative to the products or services of its competitors

Answer 2

product differentiation

Question 3

an organizations ability to achieve lower costs relataive to competitors through productivity and efficiency improvements, elimination of waste, and tight cost control

Answer 3

cost leadership

Question 4

translates an organization’s mission and strategy into a set of performance measures that serves as the framework for implementing the organization’s strategy

Answer 4

balanced scorecard

Question 5

translates an organization’s mission and strategy into a set of performance measures that serves as the framework for implementing the organization’s strategy

Answer 5

1. financial
2. customer
3. internal business processes
4. learning and growth

Question 6

in many for profit companies, the primary goal of the balanced scorecard is to

Answer 6

sustain long run financial performance

Question 7

a diagram that describes how an organization intends to create value by connecting strategic objectives in the financial, customer, internal-business-process, and learning-and-growth perspectives in explicit cause-and-effect relationships

Answer 7

a strategy map

Question 8

five types of items to consider in a structural analysis

Answer 8

1. strength of ties (casual links)
2. orphan objectives
3. focal points
4. trigger points
5. distinctive objectives