Chapter 14 - Final

Question 1

Conflict - def

Answer 1

tension arising from incompatible goals or needs, in which the actions of one frustrate the ability of the other to achieve their goal.

Question 2

Accommodation - def

Answer 2

When you surrender your own needs in a desire to smooth over the conflict.

Question 3

Competition - def

Answer 3

characterized by domination.

Question 4

Collaboration - def

Answer 4

when we work together!!! :)

Question 5

Assertive behavior - def

Answer 5

setting goals, acting on those goals in a clear, consistent manner.

Question 6

Aggressive manner - def

Answer 6

dominating while suppressing others!

Question 7

Dysfunctional conflict - def

Answer 7

occurs when emotions distort the content issue.