what is operational risk
potential loss from failed systems, employees or external events
how to mitigate operational risk
internal process control, putting systems into place to prevent issues
why is investments in technology risky
-high cost
-dont know if it will work, might be a waste of money
what is economies of scale and scope within technology
scope= how many products you can sell to one= cost savings
scale= how much market share can you get = drives cost down the more people you get