Business Process definition & examples
The manner in which work is organized, coordinated, and focused to produce a valuable product or service.
example:
Flows of material, information, knowledge
Sets of activities, steps
Examples of Functional Business Processes
- Manufacturing and production
Assembling the product
checking the product for quality - Sales and marketing
Identifying customers
selling the product - Finance and accounting
Creating financial statements
paying creditors - Human resources
Hiring employees
evaluating job performance
How does information technology improve business process
- Increasing efficiency of existing processes
Automating steps that were manual - Enabling entirely new processes
Change flow of information
Replace sequential steps with parallel steps
Eliminate delays in decision making
Support new business models
Types of information systems
Transaction processing systems
Business intelligence systems
Enterprise applications
Intranets and Extranets
E-business, E-commerce and E-government:
Transaction processing systems
- support operational needs
- perform and record daily routine transactions such as sales order entry, payroll, and shipping
- managers monitor status of operations and relations with external environment
-Serve predefined, structured goals and decision making
Business intelligence systems
Provide data and software tools for organizing and analyzing data which help managers and users make improved decisions
I. Management information systems
II. Decision support system
III. Executive support system
Enterprise application:
Systems for linking the enterprise
I. Enterprise systems:
II. Supply chain management systems
III. Customer relationship management systems
IV. Knowledge management systems
Difference between Enterprise application & Enterprise system:
- Enterprise applications - software applications used by organizations to support business operations and processes. (such as CRM, SCM,KMS and enterprise systems)
Enterprise systems - larger database environments within which these applications reside and operate.
Difference between intranet and extranet
Intranet:
- internal company network :
accessible only by employees.
share information, collaborate on projects, and communicate with other employees.
provide access to internal company resources, such as databases, applications, and documents.
- Extranet:
They are company websites:
accessible externally to vendors and suppliers.
coordinate the supply chain suppliers access information
manage customer relationships, customers place orders, track shipments, and access other information about the company’s products and services.
- E-business, E-commerce and E-government:
E-business:
digital technology and internet to drive major business processes
E-commerce:
subset of e-business refers to the buying and selling of goods and services through the internet.
E-government:
Using Internet technology to deliver information and services to citizens, employees, and businesses
