Chapter 2

Question 0

Structured communication

Answer 0

1. Developing rapport
2. Alleviating concerns
3. Responding to social style

Question 1

Primary forms of structured communication

Answer 1

1. Interviewing (question and answer)
2. Counseling. (connotes an offer to help)
3. Advising (giving specific guidance or suggestions)

Question 2

Social styles

Answer 2

Driving
Expressive
Amiable
Analytical

Question 3

Attributes of an effective advisor

Answer 3

1. Unconditional positive regard (attitude of valuing the client)
2. Accurate empathy (look through the clients eyes)
3. Genuineness (be a real person)
4. Self-aware (of own values and attitudes)

Question 4

Active listening

Answer 4

Continuing(hmmm..., and....uh huh.)
Restatement of content
Reflection of feeling
Clarifying
Summarizing

Question 5

Leading responses

Answer 5

• Explanatory
• Interpretive
• Reassuring
• Suggestive

Question 6

Accurate empathy

Answer 6

When the advisors sense go the clients world fits the clients self image