Chapter 2: Change Management

Question 1

(strategies to manage change) people are rational. They will do what is best for them if benefits are pointed out

Answer 1

rational-empirical

Question 2

(leadership styles) people have primarily social interests and it is important for them to follow cultural norms and expectations

Answer 2

normative-re-educative

Question 3

(leadership styles) people are compliant and will do what they are told

Answer 3

power-coercive

Question 4

(leadership styles) people may not like the disruption brought about by change, but they will gradually adapt

Answer 4

environmental-adaptive

Question 5

PPS

Answer 5

perspective payment systems