[Chapter 2] Process Identification

Question 1

Which are the 3 processes categories?

Answer 1

• Core processes: cover the essential value creation of a company.
  Production of goods and services.
• Support processes: enable the execution of these core processes.
  Manage personnel, manage information/assets.
• Managerial processes: is of strategic importance to a company.
  Define vision, develop strategy, implement startegy, manage risk.

Question 2

In an university, with teaching and research as core activities, classify the following processes.

A) The process for defining the course programs.
B) The course approval by the “Higher Education Assessment and Accreditation Agency”.
C) Installing the software used in several courses in the labs PCs.
D) The process for producing the annual report of the university.
E) Hiring professors.
F) Producing the course scheduling (rooms, hours, classes).
G) Assigning professors to courses.

Answer 2

A) Core.
B) Managerial.
C) Core.
D) Managerial.
E) Support (if they are permanent).
F) Core.
G) Managerial.

Question 3

Which criteria must be taken into consideration when selecting a process?

Answer 3

• Stategic importance: find out which processes have the greatest impact on the stategic goals. Consider profit and uniqueness.
• Health: processes in deepest trouble may profit the most from BPM initiatives.
• Feasibility: how susceptible the process is to BPM initiatives. Culture and politics must be obstacles.

Question 4

Explain the process performance measures and the matrix itself.

Answer 4

In y-axis the importance.
In x-axis the health.
We must consider the top-right quadrant where the health is poor and the importance is high, that is going to be our selection focus.