Chapter 2 : System Analyst And Project Manager

Question 1

What problems that consultant address?

Answer 1

1. Address information systems issues within a business

Question 2

What does Supporting Agent draws on?

Answer 2

1. Professional expertise concerning computer hardware and software and their uses in the business

• Not managing the project but merely serving as a resource

Question 3

Who is a Change Agent?

Answer 3

1. Person from inside or outside the organization who helps an organization transform itself by focusing on such matters as organizational
   effectiveness, improvement, and development

• A person who serves as a catalyst for change, develops a plan for change, and
  works with others in facilitating change

Question 4

Which role is a comprehensive and responsible role whether internal or external to the
business?

Answer 4

1. Change Agent

Question 5

List out the skills for a systems analyst ( 4 )

Answer 5

1. Analytical Skills
2. Management Skills
3. Technical Skills
4. Interpersonal Skills

Question 6

List out Analytical skills required for Systems Analyst ( 4 )

Answer 6

1. Systems thinking
2. Organization knowledge
3. Problem identification
4. Problem analysis & solution

Question 7

List out Management skills required for Systems Analyst ( 4 )

Answer 7

1. Resource Management
2. Change Management
3. Risk Management
4. Project Management

Question 8

List out Technical skills required for Systems Analyst ( 4 )

Answer 8

1. Constant re-education
2. Keep skills up-to-date
3. Understanding a wide variety of technologies

Question 9

List out Interpersonal skills required for Systems Analyst ( 4 )

Answer 9

1. Communication Skills
2. Working alone / working with a team
3. Managing expectations of users / managers
4. Facilitating Groups

Question 10

Why employees afraid of change? ( 3 )

Answer 10

1. The threat to job security
2. The reduction in social satisfaction
3. The reduction of self-esteem and reputation

Question 11

What are the effect of resisting changes ? ( 3 )

Answer 11

1. Witholding Facts ( Reuse information, suggestions, help or support )
2. Providing inaccurate data
3. Displaying an attitude of indifference
   
   • May cause commotions with outbursts regarding
     the changes or a combative attitude with management staff
   • May spread that same negativity among other staff members, encouraging them to act in a similar manner, which can, in turn, end up causing greater unrest among staffers

Question 12

What are the methods to overcome resistence to change? ( 4 )

Answer 12

1. Keep people informed about
   
   • effects of the change on their job
   • reason for (and the benefits of) the changes
2. Transfer employee to another department so that the employee is employed
3. Extend necessary training
4. Seek Employee Participation

Question 13

What determines a successful projects? ( 4 )

Answer 13

1. Must be completed on time
2. Must be within budget
3. Must meet requirement
4. Satisfy users

Question 14

What are the skills for a project manager? ( 5 )

Answer 14

1. Leadership
2. Project planning
3. Project scheduling
4. Project monitoring & controlling
5. Project reporting

Question 15

What does Project Planning does?

Answer 15

1. Identify all project tasks and estimate the completion time and cost of each

Question 16

What is project scheduling?

Answer 16

1. Create a specific timetable that shows tasks, task dependencies, and critical tasks that might delay the project

Question 17

What does the manager must know when scheduling a project? （ 4 ）

Answer 17

1. The duration of each activity
2. The order in which the activities will be performed / determined whether
   certain task depend on other activities
3. The start and end times of each activity - an activity cannot start until preceding
   activity/task is completed
4. Who will be assigned to each specific task- workload should not overload/under-utilize team members.

Question 18

How does Project Manager project monitoring and controlling? ( 3 )

Answer 18

1. Guiding, supervising, and coordination the project team’s workload
2. To help ensure that quality standards are met
3. Structured walkthrough : a review of a project team members’ work by other members of the team

Question 19

How does Project Manager do project reporting? ( 3 )

Answer 19

1. Create regular progress reports to management, users, and the project team itself
2. Conduct Project Status Meetings: Schedule regular meetings to update the team
   and discuss project status, issues, problems, and opportunities
3. Project Status Reports: A progress report to management and user usually are
   written
4. Gantt charts are often included to show project status graphically

Question 20

List out Business Issues for Project Management ( 3 )

Answer 20

1. Business Issues
2. Budget Issues
3. Schedule Issues

Question 21

What is the major objective of every systems?

Answer 21

1. Provide a solution to a business problem or opportunity

Question 22

What problems will produce when a systems that falls short of business?

Answer 22

1. Produces problems for users and reduces employee morale and productivity

• Project creep

Question 23

List out the reasons for the cause of cost overruns ( 3 )

Answer 23

1. Unrealistic estimates
2. Failure to develop an accurate forecast that considers all costs over the life of the project
3. Poor monitoring of progress and slow response to early warning signs of problems

Question 24

What is the causes of schedule issues?

Answer 24

1. Problems with timetables and project milestones

Question 25

What does schedule issues indicate?

Answer 25

1. Indicate a failure to recognize task dependencies, confusion between effort and progress, poor monitoring and control methods, personality conflicts among team members, or turnover of project personnel

Question 26

What is the ability of project manager when problems occur?

Answer 26

1. Ability to handle the situation becomes the critical factor

Question 27

Why a system sometimes can be delivered on time with experiencing delays or cost overruns?

Answer 27

1. With less critical requirements are trimmed

Question 28

What are the key functions of a supporting expert in a business ?

Answer 28

1. They draws on **expertise** concerning **computer hardware and software** and their uses in business