Name a process of benchmarking (pg 63)?
Andersen and Pettersen - Benchmarking Wheel
1 - Plan 2 - Search 3 - Observe 4 - Analyse 5 - Adapt (then back to plan)
What are the types of benchmarking (pg 62)?
1- Internal (compare one business unit to another)
2- Competitor (based on public data)
3- Functional
4- Generic (based on technology)
What are the categories of measures (pg 72)?
Inputs
- Capital
- Labour
- Raw materials
Processes
- Assembly
- Maintenance
- Packaging
- Transport
Outputs
- Products
- Profit
What are the areas on the balanced Scorecard (pg 83)?
Kaplan and Norton
1- Customer perspective
2- Financial perspective
3- Internal business perspective
4- Innovation, learning and growth perspective
What are the stages of the product lifecycle (pg 105)?
1- Introduction 2- Growth 3- Consolidation 4- Maturity 5- Decline
Types of tariffs (pg 118)?
Import Export Ad Valorem Specific Compound
What are the differences between tariffs and licensing (pg 119)?
Tariffs has REVENUE collected - licensing not.
Tariffs VALUATION procedures have to be conducted to determine cost - not for licensing.
Tariffs and duties are SIMPLE to operate administration - licensing is complicated with more official procedures.
Tariffs and duties DO NOT FAVOUR some firms - licences favours organisations with capabilities to meet regulatory requirements.
What are the indicators of modern slavery (pg 129)
- Signs or injury / abuse or malnourishment
- looking unkept / poor hygiene or wearing same clothes
- being under influence or control of others
- not having access to own passport or id documents
- appearing scared / untrusting or avoiding eye contact
- being collected very early / very late at night
- having inappropriate clothing for the work they perform
- being isolated from the local community or their family
What are the health and safety responsibilities that must be met (pg 126)?
Employers must;
- Have a regard for all legislation and policy
- Have a health and safety policy relevant to their setting
- Undertake and act on risk assessments
- Support their staff in understanding and implementing legislation and policy
Employees must;
- Take reasonable care of their own and others health and safety
- Co-operate with employers
- Carry our activities un line with instructions
- Inform employers of any serious risks
Risks of modern slavery are most pronounced (pg 130)?
- Where workers have fewer protections through laws and regulations
- Where there are high levels of poverty
- Where there is widespread discrimination
- Where there is widespread use of migrant workers
- In conflict zones
- In some specific risk industries
