Chapter 24: Communication

Question 1

Therapeutic communication occurs within what type of relationship between a nurse and a patient?

Answer 1

A healing relationship.

Question 2

Applying critical thinking during patient interactions helps to overcome what two obstacles to accurate interpretation?

Answer 2

Perceptual biases or stereotypes.

Question 3

What are the five levels of communication in nursing?

Answer 3

Intrapersonal, interpersonal, small-group, public, and electronic communication.

Question 4

What level of communication is also known as self-talk?

Answer 4

Intrapersonal communication.

Question 5

Communication that occurs between two people is known as what level?

Answer 5

Interpersonal communication.

Question 6

What model of communication includes the elements of referent, sender, receiver, message, and channels?

Answer 6

The circular transactional model.

Question 7

What aspect of verbal communication refers to the literal or dictionary meaning of a word?

Answer 7

Denotative meaning.

Question 8

What aspect of verbal communication refers to the shade or interpretation of a word’s meaning influenced by thoughts, feelings, or ideas?

Answer 8

Connotative meaning.

Question 9

The tone of voice used in verbal communication is referred to as _____.

Answer 9

intonation

Question 10

Workplace bullying between colleagues, such as withholding information or making snide remarks, is known as what?

Answer 10

Lateral violence.

Question 11

What is the Basic level of critical thinking? Give an example.

Answer 11

At this level, individuals rely heavily on memorization and following instructions.

Ex. Accepting information at face value without evaluating its accuracy.

Question 12

What is the Complex level of critical thinking? Give an example.

Answer 12

Here, individuals begin to analyze, question, and consider multiple perspectives.

Ex. Comparing two treatment options and weighing pros and cons.

Question 13

What is the Commitment level of critical thinking? Give an example.

Answer 13

The highest level, where individuals make informed decisions and judgments after evaluating evidence, alternatives, and consequences.

Ex. A nurse choosing the best care plan for a patient based on evidence, experience, and patient preferences.