Interchange of information between two or more people.
- the exchange of ideas and thoughts and feelings
- basic component of human relationships including nursing.
Face to face communication is most effective
Communication
Reason for communication
To obtain a response
Levels of Communication:
A person of group who wishes to communicate a message to another.
- must have an idea or feeling to be transmitted
- SOURCE
Sender
Levels of Cummunication:
Second component of communication (what is said or what is written)
- includes body language (BL is important)
- how message is transmitted
Message
Level of Communication:
The third component of communication
- must listen, observe and attend
- the decoder: relate the message perceived to the receivers Knowledge and experience and to sort out meaning.
Receiver
Levels of Communication:
Fourth component. Message that the receiver returns to the sender
- allows sender to know the correct message is received
Response
Levels of communication:
Encoding symbols chosen to utilize with the message
Tone of Voice
Encoding
Factors Influencing Comunication
Development: age
Gender: male and female differences
Values and Perceptions: perceptions are the personal view of an event
Personal Space: intimate:0-1.5 feet, personal:1.5-4 feet, social:4-12 feet, public:12+ feet.
Territoriality: concept of space and things that an individual considers as belonging to the self.
Roles and relationships: between sender and receiver
Environment: all
