Chapter 3

Question 1

Organizational Culture

Answer 1

the collective understanding of values that guide how employees behave

Question 2

Corporate Culture and Norms

Answer 2

ideas which define the norms of attitudes and behaviours which guide members on the organizations culture. beliefs part of behavioural structure

Question 3

Cultural Norms
(formal vs informal)
who shapes the norms?

Answer 3

• Compliance is expected no matter the personal agreement/contract.
• formal (in the handbook) vs informal (expectation)
• Manager and co-workers shape norms

Question 4

Employee Engagement

Answer 4

the commitment and dedication an employee has towards a job or organization

Question 5

Define turnover

Answer 5

the rate at which employees leave a workforce and are replaced

Question 6

Creating a Safe and Healthy Workforce

Answer 6

• adhering to the legal framework
• duties and responsibilities
• managers are personally liable
• younger employees need more training
• Reducing violence

Question 7

Workers Compensation

Answer 7

workers will receive a benefit from cash or payouts, or wage-loss payments if absent due to work related injury or serious illness
-this pays for medical expenses and vocational rehabilitation

Question 8

To Reduce Workers Compensation Cost

Answer 8

1. alert for high risk areas
2. provide proper medical care to injured employees
3. increase employer/employee engagement
4. provide extensive worker training

Question 9

Building Culture of Well-Being

Answer 9

• better health benefits
• close physical and emotional relationship
• wellness programs
• employee assistance
• management of disabilities