Chapter 3 Emotional Intelligence

Question 1

What is emotional intelligence?

Answer 1

Focuses on how the individual manages:
Their own emotional state (personal competence)
The relationship they have with others (social competence)

Question 2

Goleman’s 4 emotional intelligence domains

Answer 2

Personal competence:
- Self-awareness
- Self management

Social competence:
- Social awareness
- Relationship management

Question 3

Self awareness

Answer 3

1. Emotional awareness - Reading own emotions and recognising their impact.
2. Accurate self-assessment - knowing one’s own strengths and weaknesses.
3. Self-confidence - a sound sense of worth and capabilities

Question 4

Self management

Answer 4

1. Self-control - keep disruptive inpulse behaviours under control.
2. Transparency - honesty, integrity, trustworthiness
3. Adaptability - flexibility
4. Achievement - strive to improve own performance
5. Initiative - readiness to act
6. Optimism - seeing the upside

Question 5

Social awareness

Answer 5

1. Empathy - sensing others’ emotions and taking an interest in their concerns
2. Organisational awareness - understanding politics and networking
3. Service - recognising and meeting clients and followers needs

Question 6

Relationship management

Answer 6

1. Inspirational leadership - motivating, setting a compelling vision
2. Influence
3. Developing others - providing feedback
4. Change catalyst - initiating, managing, leading a new direction
5. Conflict management
6. Building bonds - cultivating relationshipa
7. Teamwork & collaboration