Chapter 3 - Professional Expectations

Question 1

What is a professional?

Answer 1

A person who is an expert at his or her work.

Question 2

What is professionalism?

Answer 2

A specific style of behavior in the workplace.

Question 3

Explain values.

Answer 3

Social principals, goals, or standards held or accepted by an individual, a class, or society.

Question 4

How do morals differ from values?

Answer 4

Morals - tell the difference between right and wrong.

Values - principles, standards, beliefs with respect to right and wrong behavior.

Question 5

What is a code of conduct?

Answer 5

A set of conventional principles and expectations that are considered binding on any member of any person who is a member of a particular group.

Question 6

What is unprofessionalism in the workplace?

Answer 6

Not conforming to the standards of a profession; against the accepted code of conduct of a profession.

When you don’t do or act the way you should.

Question 7

Name the characteristics of a professional:

Answer 7

1. Honest
2. Skilled
3. Courteous / polite
4. Reliable
5. Considerate / kind
6. Dependable
7. Cooperative
8. Committed

Question 8

How is professionalism judged?

Answer 8

1. Unwritten rules
2. Code of Conduct
3. Culture
4. Expectations and standards
5. One’s personal values

Question 9

Describe how you would project (show) a professional image as a chef:

Answer 9

1. Comfortable, non-slip leather shoes that are polished, closed toe, kitchen safe
2. Pants (trousers) that are hemmed and fit right (appropriately) sometimes with a belt
3. Clean, ironed, double-breasted chef jacket/coat
4. Clean, ironed apron
5. Chef hat or skull cap

Question 10

How are judged as a professional?

Answer 10

1. Your communication (how you speak to people and listen)
2. Your image (what people think of you when they see you)
3. Your competence (how well you do your job)
4. Your demeanor (your outward behavior)
5. Your appearance (the way you look)
6. Your behavior (how do you act?)
7. Your attitude (do you think positively?)

Question 11

Give examples of unprofessional behavior:

Answer 11

1. Conduct that could be characterized as harassment or discrimination.
2. Verbal threats of violence, retribution, or lawsuits
3. Verbal outburst (I HATE THESE COOKIES!!!)
4. Inappropriate physical touching or contact
5. Arguing in front of customers and clients
6. Physical actions that threaten others such as throwing or knocking down objects
7. Insults, verbal comments, or criticism intended to belittle or berate others

Question 12

Explain diversity in the workplace:

Answer 12

Refers to the great variety of people and their backgrounds, experiences, opinions, religions, ages, talents, and abilities.

Diversity = variety (many different kinds)

Question 13

What are the benefits of working in a diverse workplace?

Answer 13

1. Creates a more enjoyable and productive environment
2. Attracts more customers (people like to eat there)
3. Becomes an employer of choice (people like to work there)

Question 14

What are prejudices?

Answer 14

Negative biases do feelings, towards people of a particular ethnicity or culture and are not based on fact

Question 15

Explain the meaning of stereotype

Answer 15

Assumption that all members of a group fit the same pattern

Question 16

Name the characteristics of a good leader:

Answer 16

1. Provides direction
2. Leads consistently (the same all the time)
3. Influences others
4. Motivates others (makes them want to do things)
5. Coaches and develops others (helps people learn and succeed)
6. Anticipates change (sees what’s coming)
7. Fosters teamwork (helps everyone work together)