Chapter 31

Question 1

Client base

Answer 1

Customers who are loyal to a particular cosmetologist

Question 2

Commission

Answer 2

A percentage of the revenue that the salon takes in from services performed by a particular cosmetologist, usually offered to that cosmetologist once the individual has built up a loyal clientele

Question 3

Job description

Answer 3

Document that outlines all the duties and responsibilities of a particular position in a salon or spa

Question 4

Retailing

Answer 4

The act of recommending and selling products to your clients for at-home use

Question 5

Ticket upgrading

Answer 5

Also known as upselling service; the practice of commending and selling additional services to your clients