chapter 5

Question 1

_____ is the mechanism by which early civilizations passed on their values and their wisdom from one generation to the next

Answer 1

Storytelling

Question 2

_____support the process of eliciting either explicit or tacit knowledge that may reside in people, artifacts, or organizational entities

Answer 2

Knowledge capture systems

Question 3

Knowledge capture systems rely on mechanisms and technologies that support ____ and ______.

Answer 3

externalization and internalization

Question 4

____ : “a detailed narrative(story, tale) of past management actions, employee interactions, or other intra- or extra organizational events that

Answer 4

Organizational Stories