Chapter 5

Question 1

What is Communication ?

Answer 1

Communicating effectively helps to promote good relations and prevent misunderstanding.

Question 2

What is the 4 factors use of communication ?

Answer 2

1. get work done 2. discuss ideas 3. tell others about their products 4. tell others about themselves.

Question 3

What is types of Communication ?

Answer 3

Communication among staff within an organisation is knows as internal communication. Communication with people outside the organisation is knows as external communication.

Question 4

Why is effective communication important ?

Answer 4

Miscommunication can lead to misunderstanding which may cause strained working relationships between and among colleagues and with customers.

Question 5

Types of Communication Methods

Answer 5

Verbal, Written, Non-verbal