During interoperable communications, it is imperative that you:
A. speak loudly and quickly.
B. wait a few seconds before you start speaking.
C. hold the device as close to your face as possible.
D. move to an area without background noise.
wait a few seconds before you start speaking.
How close should you keep your mouth to the microphone to improve the quality of your radio communications?
A. 4 to 5 inches
B. 1 to 2 inches
C. 2 to 3 inches
D. Less than 1 inch
C. 2 to 3 inches
If you have a long message to transmit, you should break the message into segments of which length?
A. 30 seconds
B. 20 seconds
C. 60 seconds
D. 10 seconds
A. 30 seconds
If you want reliable answers to personal questions, you should:
A. tell the patient that responses are confidential.
B. request law enforcement presence.
C. tell them it’s routine.
D. manage the scene so you can ask such questions quietly and privately.
D. manage the scene so you can ask such questions quietly and privately.
Repeating the key parts of a patient’s responses to your questions demonstrates:
A. an exchange of information.
B. sympathy.
C. active listening.
D. passive communication.
C. active listening
The term “frequency,” as it applies to radio communications, is defined as:
A. number of megahertz per cycle.
B. wavelength that produces audible sound.
C. number of oscillations per second of the carrier wave.
D. predefined station for emergency use.
C. number of oscillations per second of the carrier wave
Under the instructions of an EMD, a layperson should be able to:
A. perform chest compressions.
B. assess pupils.
C. immobilize a spine.
D. obtain blood pressure.
A. perform chest compressions
What is the role of the sender in the communication loop?
A. Decode the message.
B. Confirm receipt.
C. Obtain information.
D. Formulate the message.
B. Confirm receipt of the message
After acknowledging the call from dispatch, what should you do?
A. Update dispatch with ETA.
B. Confirm arrival.
C. Request resources.
D. Determine how to get to the location
D. Determine how to get to the call location
In an enhanced 9-1-1 system, what is automatically displayed?
A. Hazards near the scene
B. Caller’s name and address
C. Caller’s medical history
D. Fastest route to the scene
B. Caller’s name and address
When arriving on the scene of a car accident, the patient is distressed and concerned that they injured their leg. What should you do first to ensure that you obtain accurate information about the patient’s condition and medical history?
A. Reassure the patient that their leg appears to be fine.
B. Try to put the patient at ease and build rapport.
C. Ask personal questions in private.
D. Explain why you need them to share the information.
B. Try to put the patient at ease and build rapport
When communicating medical information via radio, you should be:
A. comprehensive but brief.
B. simple, brief, and direct.
C. thorough yet rapid.
D. as expeditious as possible.
B. simple, brief, and direct
When communicating with a patient whose cultural background differs from the paramedic’s, the paramedic should:
A. use his or her own culture as the sole reference.
B. treat the patient with the utmost respect at all times.
C. agree with the patient’s cultural differences.
D. know the specifics about the patient’s culture.
B. treat the patient with the utmost respect at all times
When communicating with the receiving facility, you should start your transmission with which information?
A. The identifier of the unit being called
B. Your own identifier
C. Your location
D. The location of the patient
A. The identifier of the unit being called
When gathering information from a person in distress, it is most effective for the dispatcher to use which of the following strategies?
A. Encourage the caller to calm down before gathering information.
B. Ask the caller to put someone else on the phone.
C. Stress to the caller that they need to cooperate.
D. Use a series of short questions.
D. Use a series of short questions
When responding to a call in a radio dead spot, which communication method is preferred?
A. Temporary relay system
B. Local repeater
C. Cell phone or landline
D. Portable radio
C. Cell phone or landline
When transmitting information via radio, you should:
A. break long messages into 60-second segments.
B. use a normal conversational tone of voice.
C. keep your mouth 1 inch from the microphone.
D. speak with your voice slightly elevated.
B. use a normal conversational tone of voice
When using crew resource management (CRM) to respond to calls and during patient transport, communication should be based on which of the following?
A. Brevity
B. Decision making
C. External stimuli
D. Teamwork
D. Teamwork
Which of the following receives a weak signal and retransmits it at a higher power on another frequency?
A. Duplex system
B. Repeater
C. Base station
D. Multiplex system
B. Repeater
Which type of communication system is the most powerful radio in the communications system?
A. Base station
B. Portable transceivers
C. Duplex
D. Simplex
A. Base station