Chapter 6-8

Question 1

What is nonverbal communication

Answer 1

Communication without words

Question 2

Define listening

Answer 2

The process of hearing and responding to other’s messages

Question 3

Differences between listening and hearing

Answer 3

Hearing is when the sound waves strike the ear drum and cause vibrations that are transmitted to the brain
Listening is hearing and responding to others

Question 4

Name the ways people listen

Answer 4

1. Task-oriented listening
2. relational listening
   3, Analytical listening
   4, Critical listening

Question 5

Barriers to listening

Answer 5

1. Personal concerns
2. Noise (physical and psychological)
3. Information overload
4. Rapid thought

Question 6

Name some of the poor listening habits

Answer 6

1. Pseudo listening
2. Stage hogging
3. Selective hearing
4. Filling in gaps
5. Insulated listening
6. Defensive Listening
7. Ambushing

Question 7

What happens when we listen ? Components of listening

Answer 7

1. Hearing
2. Attending
3. Understanding
4. Remembering
5. Responding

Question 8

What are the characteristics of Language ?

Answer 8

1. Language is symbolic (words are symbols that do not have inherent meanings)
2. Language is rule-governed (phonological, syntactic, Semantic, pragmatic)
3. Language is Subjective (diff ppl attach diff meaning to the same words)